Reception Supervisor

**Reception Supervisor**

**Full time, permanent**

**Flexible schedule and ability to work on weekends and in the evenings is a must.**

**Total Compensation package up to $78,280 per year.**

**Who We Are**:

- A historic past. A vibrant future. _

The Toronto Lawn Tennis Club (“The Lawn”) is the premier tennis club in Canada with almost 150 years of history. The Lawn is home to high caliber tennis and athletics, unrivaled private club dining and activities for the whole family. At The Lawn we strive to lead with our values and are committed to creating a diverse environment where our employees are proud to belong.

**Our Values at TLTC**:

- 1. Collaboration & Sportsmanship_
- 2. Excellence, Quality & Responsibility_
- 3. Community, Inclusivity & Diversity _
- 4. Creativity_
- 5. Loyalty _
- 6. Trust _

**Who We Are Looking For**:
We are looking for a Reception Supervisor to join our Reception Department. As a member of our team, you will be working effectively to provide first class, professional, friendly and courteous service to the ember and their guests, using initiative to handle member related issues.

**What is expected of you**:

- Perform all Reception Team duties and assist members with all requests as needed.
- Maintain high visibility within the membership and reception team to address concerns and ensure staff response.
- Delegate and oversee reception duties, including compliance, coverage, and system management.
- Assist with hiring, performance management, performance review, discipline and termination of reception team
- Train, support and supervise reception staff.
- Manage switchboard operations, court bookings, and member assistance.
- Ensure adherence to club policies and procedures, maintaining professionalism and courtesy.
- Collaborate with other departments, reporting concerns and exploring improvement opportunities.

**Required Qualifications**:

- Bachelor’s Degree preferred
- 3+ years of management experience (Hospitality Industry experience preferred)
- Experience in hiring and supervision
- Flexibility in scheduling

**Required Skills**:

- Excellent customer service and relationship-building skills
- Strong organization and planning abilities
- Strong motivating and leadership skills
- Stress and time management skills
- Effective communication and leadership skills
- Proficient conflict resolution skills
- Demonstrated stress and time management capabilities
- Ability to operate relevant equipment
- Strong written, verbal and typing skills

**What you can expect from us**:
**Total Compensation Package is $78,280**

Base salary is **$55,000 **plus the following benefits:
RRSP matching plan (value up to **$2,750 **per year)

Group Health benefit (value up to **$5,500 **per year)

Fitness Reimbursement Plan (value up to **$720 **per year)

Paid 30 minute lunch break and two 15 minute coffee breaks a day (value up to **$6,822 **per year)

9 paid sick days a year (value up to **$1,904 **per year)

Staff meal plan benefit (value up to **$1,935 **per year)

Performance based bonus up to 5% of your annual salary (value up to **$2,750 **per year)

Career development fund (value up to **$300 **per year)

Club phone reimbursement plan (value up to **$600 **per year)

**Other benefits**:

- Recognition, Fairness
- Open Door Policy
- Extra paid holiday
- Courtside Café Member menu 50% discount
- ProShop 25% discount
- 20% Discount at the Wellness center for selected therapists only
- Up to $500 Staff referral benefit for each referred employee
- Up to 3 paid bereavement days

The Lawn celebrates people regardless of their race, color, religion, gender, gender identity or expression, sexual orientation, origin, disability, or age. TLTC is committed to an inclusive workplace, we believe in diversity and encourage all qualified individuals to apply.

**We are a proud member of the ODEN (Ontario Employment Disability Network)**

Disclaimer: The preceding job description has been designed to indicate the general nature of the work performed by employees within this job. It does not contain nor be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

**Please let us know if you require any accommodations to be considered for this position.**
- We thank all applicants for their interest and will only contact those selected for an interview._

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you able to commute to 45 Price St (downtown, Toronto)?

**Experience**:

- hiring: 3 years (required)
- relevant manag