IT Support Technician

1 week ago

Peterborough, Canada Peterborough County Full time

**Posting Details**:

- ** Application Deadline**:March 12, 2025 at 12:00pm
- ** Position Status**:Full-time temporary contract
- ** Estimated Contract Length**: 12 months, with the possibility of extension.
- ** Openings**:1 vacancy
- **Hourly Rate**:$31.56/hr. - $37.13/hr. (rate effective October 1, 2024)
- ** Hours per Week**: 35 hours per week. Flexible and work-from-home arrangements are for eligible employees.
- ** Position Location**: Peterborough, Ontario.
- **Position Group**: Unionized, CUPE1306
- ** Competition #**: 1306-25-02

**What you'll do**:
As the IT Support Technician, you are the first point of contact for County and Municipal staff technical assistance requests.
- ** Technical Support**:Handle multiple support requests for hardware and software, troubleshoot, resolve and document support tickets.
- ** Project Collaboration**: Work alongside other Corporate Services Information Technology staff members on various projects and requests, while balancing changing tasks and deadlines.
- **Problem Solving**:Utilize your technical expertise to problem solve issues as they arise, while also leveraging your attention to detail and efficiency to effectively work through support tickets.

In accordance with County Policy, a Police Record Check that is acceptable to the County will be required as a condition of employment.

**This job is for you if**
- ** Our non-negotiables**: You have a diploma or degree in Computer Technology or a related field, and a valid Class G driver's license, with a clean driver’s abstract.
- ** Experience**:You have 2 years of related job experience.
- ** Problem Solver**:You are a forward thinker You excel at analyzing technical issues, identifying problems, and taking corrective action.
- **Customer Service**: You enjoy working with internal and external customers to help them efficiently and effectively solve problems.
- **Perks**:You enjoy learning new things and working with a wide range of people, across multiple different teams both internally and externally to the organization. You would appreciate the opportunity to have flexible or work-from-home opportunities if possible.
- **Benefits**:You want to work for an organization that offers paid time off, OMERS pension enrollment, access to an employee assistance program, and a benefits package that includes health and dental.
- **Culture**:You thrive in a collaborative team environment with a focus on growth and professional development opportunities. Wellness in the workplace is important to you, and you enjoy attending events, lunch-and-learns and more
- ** Community**:You take pride in serving a community that offers a diverse landscape, tourist attractions, a booming downtown scene, a lively arts community, and a strong local business sector.

Peterborough County embraces diversity and is an equal-opportunity employer. Accommodations are available for applicants with disabilities during the recruitment process. Join us in building a diverse and inclusive workplace

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, the information gathered will be used for the purpose of job selection.

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