Bilingual Member Administration Representative

We’re growing and looking for a Bilingual Member Administration Representative to join our Member Administration Team at the National Payroll Institute This is a hybrid position based in downtown Toronto

**You will love being a part of our Team because**:

- We offer a safe, friendly and supportive team environment
- Competitive compensation packages that include a performance incentive based on your contribution and the Institute’s results
- 100% company-paid Group Benefits and access to an Employee and Family Assistance (EFAP) Program/Services
- Group Registered Retirement Savings Plan with company match
- Continuing Education Reimbursement as part of our Professional Development program
- Office closure for the week of Christmas to New Year’s
- To support our employee’s well-being, we have introduced well-being days where employees may request days off to support their mental health
- Hybrid work model and Flexible Work Hours Program available

**Core Working Days & Flexible Work Program**
We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. Employees are required to work in the office 3 days per week and 2 days from home. Our mandatory core working days in the office are Mondays and Wednesdays. Employees have the flexibility in choosing the start and end times of their work days.

**What you will be doing**
Member Services:

- Participate in the Member Administration Department through the effective implementation of policies, guidelines and procedures.
- Complete processing and registration to ensure that deadlines are met including:

- Batch, Deposits, Refunds, etc.
- Membership dues billing, processing and communications.
- Certification courses registration.
- Product and Service Orders/Sponsorships.
- Professional Development Seminar (PDS), Webinars and Conference registrations, Trade Show and sponsorships.
- Networking events such as National Payroll Week, Network and Share Events and Certification Recognition Events.
- Related forms: Invoices, Statements, Receipts, etc.
- Handling all members’ inquiries efficiently and in a timely manner.
- Maintain database integrity, generate quality and error reports and make corrections as required.
- Participate in special projects as required.

Specific Program Lead:

- Act as lead on the administration of specific program and task, such as Professional Development Seminars in a specific region, Conference, Membership, Retention etc.
- Set up events/products on iMIS.
- Process registrations/orders from customers.
- Send confirmation/notification to customers.
- Communicate with Regional Coordinator.
- Perform Retention Calls on time.

Reception Coverage:

- Participate in covering reception during breaks and days off.

Other related duties as assigned.

**Some of the qualifications and skills we are looking for include**:

- Post-secondary education - College diploma (Business Administration preferred).
- Fluently bilingual is required, English and French, both written and spoken.
- 2 years of customer service and data entry experience is preferred.
- Aptitude for working with numbers.

**About the Institute**:
For over 40 years, the National Payroll Institute has helped payroll professionals to enjoy long and rewarding careers, provided essential expertise to help businesses reduce risk and increase productivity, and worked alongside governments to shape legislation.

Today, over 40,000 payroll professionals have access to our myriad of benefits of membership — including career development, top-tier education offerings, networking events, forward-looking research, and access to critical compliance information.

The Institute has made it easier than ever for businesses to meet their payroll obligations and navigate’ over 200 legislative requirements. By proactively working with federal and provincial governments, payroll professionals have benefited from legislative changes that have made payroll more streamlined and efficient.

The Institute also supports Canada’s 1.5 million employers and the entire payroll profession. Payroll is essential to the long-term health of every business, the financial wellness of workers and the strength of our economy — all of whom rely on our members to ensure timely and accurate annual payment of $1.02 trillion in wages and taxable benefits, and $345 billion in statutory remittances.

**To Apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you fluently bilingual in English & French?