Team Lead, Inspection

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day.

**_Let’s inspire healthier lives, together._**

Under direction of the Estimation Supervisor, Team Lead, Inspection shall evaluate, troubleshoot, disassemble, assemble, repair and/or inspect Endoscopes to assure proper function. Uses a variety of small hand tools and test equipment to make repairs and facilitate disassembly and reassembly. Completes and maintains accurate service records both electronically and manually. Ensures that safe work practices are employed by observing guidelines established or enforced by Olympus. May be assigned to support business needs by working in other areas outside their primary responsibility. Proactively participates in the quality systems, quality improvement and “5S” programs as directed by the Estimation Supervisor. Maintains confidentiality of documents and processes.

They are responsible to ensure that all repairs are completed within Mission Critical timelines and ensure the most productive use of the technician’s time. This position will impact on customer satisfaction and help create customers for life.

Team Lead, Inspection must accomplish these objectives while maintaining a clean, well-organized work environment. The Team Lead will be expected to maintain acceptable standards for attendance and punctuality, and as a condition of employment, work overtime as needed.

**Job Duties**:

- Lead the team to accomplish daily targets by distributing service orders to technicians.
- Work in the Inspection Team to inspect and document all incoming and outgoing medical, surgical, rigid and ultrasound repairs and loaners to ensure they meet our standards.
- Supervise the team in the absence of the supervisor.
- Perform and support in internal work reviews, inspection trainings and effective evaluations to ensure the standards are meet according to ES-WEB.
- Perform advanced diagnostics on the products using small hand tools and soldering for accurate inspection result.
- Ensure the inspection is conducted in accordance with ES-WEB instructions.
- Create Estimates using Datasweep, assigning Labor codes for Major and/or Minor repairs.
- Maintain and improve productivity level to achieve daily/monthly Key Performance Indicator (KPI).
- Meet 5S Standard.
- Understanding of DMN (Discrepant Material Notice) process for repair failures.
- Participate and Support in training, as needed, to enhance product knowledge and awareness of Quality Management Systems.
- Support and creation of Non-Conformance Report and Corrective Action Preventative Action.
- May recommend changes in work instructions and standards to improve process efficiency and effectiveness.
- Adheres to all company policies, procedures, SOPs (Standard Operating Procedures) and WIs (Work Instructions).
- Understand and meet TSGG (Technical Service Global Guidelines) requirement.
- Support all other groups in the Service and Repair department as needed.
- Perform all other essential duties as directed.

**Job Requirements**:
**REQUIRED QUALIFICATIONS**:

- High school diploma required. A graduate of a community college (1-2 year program) with a technology concentration preferred.
- Minimum of 1-3 years in Level 3 Inspection Technician and Local Trainer in Inspection.
- Willing to work overtime as required.
- Service responsibilities include the handling of products and equipment that may have potentially come in to contact with blood or bodily fluids.
- Olympus Canada requires that all employees working in areas that may be exposed to these risks either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated.
- If you have severe allergies or ever had a severe allergic reaction to a vaccine please seek medical advice before taking this vaccine.

**PREFERRED QUALIFICATIONS**:

- Experience in technical repairs with mechanical and/or electronic equipment preferred.
- Effective and timely communication both oral and written.
- Must have good interpersonal skills.
- Must have knowledge of Microsoft Office and proficiency with other software programs.
- Able to perform required duties with minimum supervision.
- Knowledge of Health Canada regulations desirable.

**_ We realize work isn’t just a job to you._**

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is a global technology leader, crafting innovative optical and digital solutions in medical technologies; life sciences; industrial solutions; and cameras and audio products. Throughout our 10