IT Field Technician

2 weeks ago

Greater Toronto Area, Canada ABM Integrated Solutions Full time

**Overview**:
ABM Integrated Solutions is searching for people that are interested in working with a growing and innovative company We want people who aren’t afraid to challenge the status quo, are committed to growing and learning, actively participate in idea generation and problem solving, and work collaboratively to achieve positive results

The IT Field Technician is responsible for providing both on-site and remote technical support to end-users by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues. This role requires a combination of troubleshooting expertise, customer service skills, and the ability to work independently in dynamic customer environments. Travel will be required to support uses on-site, and participation in an on-call rotation is expected to provide after hours support as required.

**Key Responsibilities**:

- Provide on-site and remote technical service and support to end-users by troubleshooting and resolving hardware, software, and peripheral issues.
- Travel to various locations within the GTA (Greater Toronto Area) and surrounding region to diagnose, repair, upgrade, and maintain devices such as desktops, laptops, servers, MFP, and other peripherals.
- Utilize Incident Management Software to document and track service requests, ensuring issues are resolved within defined Service Level Agreements (SLA).
- Interact with end-users to gather information, analyze issues, and provide regular updates on restoration status.
- Perform installations, configurations, and component replacements on workstations, devices, and related equipment.
- Assist in site preparation, staging, and the testing of new hardware before deployment.
- Escalate complex technical issues to the appropriate teams or external vendors when necessary.
- Work collaboratively with internal technical support teams and external service providers.
- Participate in an on-call rotation to provide after-hours support as required.

**Qualifications**:

- Diploma in Computer Service/Support of equivalent combination of formal industry recognized training.
- 3 to 5 years experience in a service-oriented technical support role, preferably in a field service environment.
- Strong technical knowledge of all Microsoft and Apple products.
- Valid Ontario driver’s license (and insurance if opting to use your own vehicle).
- Successfully pass a Canadian Criminal Record Background Check and Canadian Drivers Abstract Check.
- Ability to work independently and prioritize tasks efficiently in a field service setting.
- Strong interpersonal and communication skills to interact with end-users effectively.

**Job Types**: Full-time, Permanent

Pay: From $1.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Company car
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Overtime
- Weekends as needed

**Experience**:

- IT Support: 3 years (required)

Licence/Certification:

- Driving Licence (required)

**Location**:

- Greater Toronto Area, ON (required)

Work Location: In person

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