Team Member

2 weeks ago

Waterloo, Canada Splitsville Entertainment Waterloo Full time

Splitsville Entertainment is Canada’s premier family entertainment center Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

Are you quick on your feet? Do you have a passion for bowling, customer service and creating a memorable experience for our guests? If so, then you might be the next great Team Member to join our team. A Team Member at Splitsville is a dynamic role which means you may be required to work in multiple departments, but if you have a passion for a particular area, we’d like to hear from you

**RESPONSIBILITIES**
- Provide friendly and exceptional guest service at all times.
- Assist guests with setting up their bowling experience.
- Answer the phone and handles guest inquiries.
- Prepare great tasting food adhering to all recipes and specifications.
- Be aware of all promotions, specials, and current pricing.
- Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary and responding to guest needs in a timely manner.
- Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
- Restock and prepare supplies for shift change and or close.
- Maintain record of daily operations as required with communication book and checklists.
- Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
- Adhere to all company policies and procedures including all health and safety policies and procedures.
- Be polite and courteous with guests and fellow team members.
- Communicate with shift leaders and managers.
- Other duties as required.

**QUALIFICATIONS**
- Loves to bowl.
- Guest service oriented
- Strong customer service
- Friendly, energetic, positive attitude
- Ability to multitask; stays calm under pressure.
- Team player
- Excellent communication and interpersonal skills
- Flexible schedule (available days, nights, weekends, holidays)

**Job Type**: Part-time

Pay: From $17.20 per hour

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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