Service Coordinator, 24/7 Shelter

**Who We Are**

Founded in 1889, **YWCA Hamilton** is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

**YWork for us?**

At **YWCA Hamilton**, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

- On-the-job training and professional development opportunities
- Childcare discounts
- Opportunities to get involved in our community
- A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team

**Position Description**

Job Code: 5-MCP-2024

Department: Housing and Gender Based Violence Support Services

Reports to: Program Supervisor

Location: Hamilton, ON

Hours of Work: Part Time: 15-29 hours/week

Relief: 0-1 hours/week not guaranteed

Contract Start Date: TBD

Contract End Date: December 31 2025

Schedule: Rotating schedule

Posting Date: Ongoing

Vacancies: 3 Part Time, 2 Relief

Provides support to women and gender diverse individuals experiencing homelessness in need of shelter through provision of meals, private sleeping space, access to basic needs and case management supports. Using an integrated feminist anti-racist/anti-oppressive and trauma informed perspective, the Shelter Worker will assess the needs of women and offer supports that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming; while ensuring adherence to the YWCA’s vision, mission and values.

KEY RESPONSBILITIES:

- Works with women to identify & support their personal goals and objectives;
- Liaises with community partners including Emergency Services, Housing Providers, Housing First Programs, hospitals;
- Conducts initial assessments for the woman accessing services;
- Provides crisis intervention and counseling support;
- Works with Supervisor to provide a range of social work supports including goal setting, developing safety plans related to violence, addictions and/or mental health, crisis intervention, counselling support and advocacy;
- Offers referrals and assists clients in navigating services and housing in the community;
- Advocates on behalf of women;
- Provides daily programming;
- Data collection of outputs, outcomes and attendance and record keeping;
- Maintains a high level of confidentiality when working with sensitive and personal client information;
- Prepares program and cleans areas used for the program;
- Cleans biohazardous fluids as required;
- Performs general housekeeping duties including but not limited to completing laundry;
- Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures,
- Familiar with, and adheres to the Occupational Health & Safety Act, (OHSA) Workplace Safety Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA);
- Participates in annual Health & Safety training provided by the YWCA;
- Attends and participates in staff/team meetings;
- Ensures compliance with YWCA Hamilton policies and procedures;
- Supports the YWCA Hamilton mission, vision and values;
- Performs other duties as required.

WORKING CONDITIONS:

- Full-Time works a standard 37.5 hours per week, Part-Time works a standard 15-29 hours per week;
- Work schedule includes days, evenings, overnight, early mornings and weekends;
- Often works in high conflict situations which can be hostile or violent at times requiring resolution and safety planning for clients and staff.

**Qualifications**
- Must have post-secondary education in Social Work/Social Services or related field or equivalent;
- Experience working with marginalized women; experiencing trauma, mental health, health and substance use struggles;
- Proven experience in crisis management and de-escalation techniques;
- Knowledge of social housing and shelter system in Hamilton;
- Experience working in a diverse community or setting;
- Ability to bring a feminist, anti-racist/anti-oppressive perspective to work;
- Excellent verbal and written communication skills;
- Good knowledge of community resources;
- Ability to work from a trauma informed practice;
- Ability to work a schedule which includes days, early mornings, afternoons, evenings, overnights and weekends based on program needs;
- Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
- Must have current Standard First Aid and CPR certificate or willingness