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Receptionist/administration

2 weeks ago

Calgary, Canada The Indigenous Justice Centre of Alberta Full time

Provide administrative support to lawyers by ordering disclosure, entering intake forms, opening files and file management 
- Provide clients with reminders of appointments and court dates
- Responds timely to client correspondence and ensure urgent matters are directed to lawyer
- Supports training of legal assistant practicum students and volunteers
- Track legal data required for funding reports and proposals
- Maintain shared calendars and track client court dates/appearance 
- Provide referrals to supports and services for those who do not meet IJC eligibility for services
- Maintain master calendar and ensure files are pulled to assigned legal counsel for court dates

Reception Duties:

- Perform general administrative duties including clerical duties, refer to receptionist checklist and binder
- Provide centralized intake services for legal services and agency programs
- Respond to inquiries and triage calls that come into the IJC
- Presents as the first face of the agency providing a welcoming and supportive space for all that access the IJC
- Schedules intakes, provides reminders of appointments
- Conducts administrative support to Senior Leadership
- Responds timely to correspondence coming into the agency and transfers all relative information to relevant internal parties
- Ensure urgent matters are directed to the correct internal party and addressed with immediacy
- Conducts ordering of supplies and materials with approval of Program Manager
- Provide systems navigation to external supports and services for those who do not meet IJC eligibility for services
- Supports training of practicum students and volunteers to assist at the front end of the IJC
- Knowledge and Skills

Exhibited Skill Sets:

- Strong oral and written communication skills;
- Effective problem solving and interpersonal skills;
- Experience working with marginalized people, understanding of healing centered, trauma-informed service
- Ability to think strategically;
- Effective time management and organizational skills;
- Exhibited capacity to build on professional network
- Ability to take direction and achieve quality results
- Self motivated with the ability to work independently, and proactively as a team player;
- Strong commitment to the vision and values of the Indigenous Justice Centre;
- Strong knowledge of the structure and procedures of Canada’s Criminal Justice System, including Gladue principles and case law.

Cultural:

- A strong understanding of Indigenous issues, social justice advocacy, diversity and anti-oppressive practice;
- Understanding of Indigenous restorative justice approaches;
- Knowledge of the structure of the Calgary Indigenous Court (asset not required)
- Strong cultural knowledge and/or understanding of traditional and ceremonial teachings (particularly regarding local Indigenous peoples and diverse Indigenous populations);
- Understanding of how to work effectively with Elders, Sacred Teachers and Knowledge Holders and follow traditional protocols;
- Ability to speak an Indigenous language (asset not required);
- Understanding of the United Nations Declaration on the Rights of Indigenous Peoples and the Truth and Reconciliation Commission of Canada’s Calls to Action.

Pay: $43,720.00-$45,995.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person