Registry Clerk-customer Experience Specialist

5 days ago

Calgary, Canada North East Registries Full time

Are you ready to rev up your career and be part of a dynamic team? If you thrive on helping people, solving problems, and embracing new challenges every day, we have an exciting opportunity for you Join our passionate and dedicated team at Northeast Registries (three locations) as a Customer Experience Specialist and make a meaningful impact on the lives of our community members.

**Position Overview**:
As a Customer Experience Specialist, you will be at the forefront of providing exceptional service to our customers. You will assist individuals with a wide range of motor vehicle-related services, ensuring their needs are met efficiently, accurately, and with a smile. This is more than just a job; it's an opportunity to become a trusted resource for the community and help streamline their interactions with the Registry.

**Key Responsibilities**:

- ** Customer Advocacy**: Be the face of the Registry, offering a warm welcome to each visitor and ensuring they feel valued and heard throughout their visit.
- ** Expert Guidance**: Provide expert guidance on motor vehicle regulations, processes, and documentation requirements, making complex procedures accessible and understandable for customers.
- ** Problem Solving**: Tackle customer inquiries and resolve issues promptly, demonstrating empathy and creative problem-solving skills to turn challenging situations into positive outcomes.
- ** Technology Integration**: Embrace and utilize technology to expedite services and streamline processes, making the registry experience as smooth as possible.
- ** Continuous Learning**: Stay up-to-date with changing regulations and procedures, receiving one-on-one training and reading policy to enhance your knowledge and skills.
- ** Team Collaboration**: Work collaboratively with colleagues to maintain a supportive and positive work environment, sharing insights and best practices to enhance overall customer service.

**Qualifications**:

- Exceptional communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Patience, empathy, and a passion for helping people.
- Ability to adapt to new technologies and software systems.
- Problem-solving mindset and a can-do attitude.
- Commitment to upholding the highest ethical standards.
- High school diploma or equivalent.

**What We Offer**:

- Competitive wage with regular performance evaluations.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for career advancement within the company.
- Ongoing training and professional development. **_Many certifications and opportunities for wage escalation are available._**:

- A positive and inclusive workplace culture.
- The chance to be a part of a team that makes a difference in the community.

**Schedule**:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends shifts are required

Please note that interviews for this position will start in the New Year. Expected start date would be middle of January 2025.

Additional Benefits
- Medical
- Dental
- Retirement Savings

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