Frequent Flyer Specialist
3 days ago
**Frequent Flyer Specialist - Canada West**
Position Overview
Location: Ottawa, Ontario or Virtual/ Remote
Overall Accountability
Supports the Customer Experience team by researching, booking, and advising customers on frequent flyer program redemptions (primarily Aeroplan).
Reporting Relationship
- Works closely with and reports to the Manager, Corporate Operations and the Director, Customer Experience
Specific Accountability
- Provides customers with assistance in choosing the most advantageous use of their frequent flyer points
- Provides customer itinerary and invoicing support (GDS - Travelport Apollo/ Sabre)
- Projects an exceptionally professional manner, superb communication skills and thoughtful attention to both internal and external customers
- Ability to research current travel restrictions and clearly presents information to customers
Specific Competencies Required
- Ability to access customer frequent flyer program profiles and book travel via airline online booking system
- Extensive knowledge of frequent flyer programs and elite status benefits (i.e., Aeroplan Elite status)
- Travel industry experience Global Distribution Systems (Travelport Apollo/ Sabre) is an asset but not an absolute requirement
- Excellent computer skills including Microsoft Office365
- Superior interpersonal, communication (both written and verbal) and organizational skills
- Professionalism and confidence in dealing with premium customers
- Discretion when dealing with privileged information
- Excellent attention to detail and accuracy
- Ability to manage many tasks within a high-energy, fast-paced environment
About Direct Travel
Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.
-
Customer Care Specialist
20 hours ago
Ottawa, Canada Lindsay Maureen & Co Full time**About us** Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and ensuring their overall satisfaction. This is a great opportunity for...
-
Social Media and Marketing Coordinator
1 week ago
Ottawa, Canada International ASET Inc. Full timeWe are seeking a Social Media Marketing Specialist to join our team! You will be responsible for gathering and analyzing key market information, as well as identifying areas of improvement to increase company revenue and brand. **Responsibilities**: - Conduct market research to determine potential of products and services - Perform analysis of market...
-
Ottawa, Canada Giant Tiger Full timeA community-focused retailer in Ottawa is seeking a Digital Marketing Specialist to enhance online presence. The position includes responsibilities like preparing digital flyers, conducting quality control, and analyzing website traffic. Candidates should have a diploma in marketing and 1-2 years of digital marketing experience. This role offers a hybrid...
-
Ottawa, Canada Giant Tiger Full timeA community-focused retailer in Ottawa is seeking a Digital Marketing Specialist to enhance online presence. The position includes responsibilities like preparing digital flyers, conducting quality control, and analyzing website traffic. Candidates should have a diploma in marketing and 1-2 years of digital marketing experience. This role offers a hybrid...
-
Ottawa, Canada Giant Tiger Full timeA community-focused retailer in Ottawa is seeking a Digital Marketing Specialist to enhance online presence. The position includes responsibilities like preparing digital flyers, conducting quality control, and analyzing website traffic. Candidates should have a diploma in marketing and 1-2 years of digital marketing experience. This role offers a hybrid...
-
Content & Insights Coordinator
7 days ago
Ottawa, Canada Giant Tiger Full timeNiveau de rémunération: Niveau 2 Description du poste: Who We Are: We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development,...
-
Content & Insights Coordinator
4 weeks ago
Ottawa, Canada Giant Tiger Full timeCompensation Grade Grade 2 Job Description We are a Canadian owned and operated retailer, proud of it, with a strong commitment to the community and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement. Workplace...
-
Content & Insights Coordinator
4 weeks ago
Ottawa, Canada Giant Tiger Full timeCompensation Grade Grade 2 Job Description We are a Canadian owned and operated retailer, proud of it, with a strong commitment to the community and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement. Workplace...
-
Content & Insights Coordinator
4 weeks ago
Ottawa, Canada Giant Tiger Full timeCompensation Grade Grade 2 Job Description We are a Canadian owned and operated retailer, proud of it, with a strong commitment to the community and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement. Workplace...
-
Specialist, PRO Sales
50 minutes ago
Ottawa, Canada RONA Full timeJoin to apply for the Specialist, PRO Sales - Kanata RONA+ role at RONA. At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a...
