Outbound Telemarketer- Remote

4 days ago

St Thomas, Canada Vicimus Full time

**Phaeton is looking for an Outbound Telemarketer to join our growing team**

The Outbound Telemarketer which is part of the Business Development team plays a critical role in growing the business within our organization. We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing team

**Come join our team of automotive specialists**

**Perks**:

- Competitive wage; _Compensation based on productivity_
- Opportunity to work in office
- Personal career growth opportunities within the organization
- Proactive and knowledgeable management
- Generous employee discounts

**Responsibilities**:

- **Coordination of appointments**- Scheduling of consumer appointments to fit both the needs of the clients as well as the needs of the organization. Appointments will be coordinated for our group of dealerships clients within the automotive industry.
- **Customer satisfaction**:

- Monitoring customer satisfaction and develop rapport with the consumer with the utmost level of customer experience and professionalism.
- **Data Management -**Accurately review and enter all customers’ appointments, inquiries and/or concerns into a system.
- **Performance - **Expectation of 120+ outbound calls per day with excellent verbal communication skills. Performs other duties as assigned or required by the leadership team.

**Experience - Must Have**:

- 1-2 Years customer service/sales experience required
- Experience in a call centre environment
- Post-secondary Education
- Strong computer literacy skills
- Strong organizational skills
- Must be a self-starter and have the ability to multitask
- Automotive service background (preferred but not essential)
- Preferred CRM database experience
- Self-driven, likeable, and adaptable to change
- Ability to work in a fast-paced environment
- Ability to work independently and be a team player
- Ability to work a flexible schedule
- Have a positive attitude
- Languages: Fluent English, Hindi, Cantonese/Mandarin

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Life insurance
- Store discount
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Sales Lead Generators & Telemarketers: 1 year (preferred)
- Business development: 1 year (preferred)

Work Location: Hybrid remote in St. Thomas, ON

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