Operations Manager

**IMMEDIATE SUPERVISOR**:Business Director

**SUMMARY**:
The Operations Manager is responsible for overseeing the daily operations, ensuring the facility runs smoothly and delivers high-quality healthcare services. This position involves managing staff, optimizing clinic processes, interacting with vendors and third=party suppliers, ensuring compliance with healthcare regulations, and enhancing patient satisfaction.

**DUTIES**:
Respond to all or any issues within the fertility clinic with particular attention to the following:
**Clinic Operations Management**:

- Oversee the day-to-day operations of the clinic, ensuring that all services are provided efficiently and effectively.
- Monitor and manage clinic workflows to optimize patient flow and reduce wait times.
- Ensure equipment is purchased, maintained and repaired as per required standards and appropriate staff are trained on safe and effective usage.
- Coordinate with medical and administrative staff to ensure smooth operation during patient visits.

**Staff Management**:

- Supervise and manage staff, including phlebotomists, clinic-aide, and some administrative personnel.
- Hire, train, and onboard new employees, ensuring they are compliant with the clinic's policies and procedures.
- Conduct regular performance reviews and provide guidance to improve employee performance and morale.

**Technology & System Management**:

- Oversee the implementation and maintenance of clinic management software, internet, telecommunication and other technological systems.
- Ensure that electronic medical records (EMR) systems are properly used and updated.
- Negotiate with third-party service providers to secure cost-effective and high-quality services.

**Inventory & Supplies Management**:

- Manage medical supplies and inventory, ensuring that the clinic is always stocked with necessary equipment and materials.
- Negotiate with suppliers and vendors to secure cost-effective and high-quality products.

**Compliance & Regulations**:

- Ensure the clinic adheres to all healthcare regulations, including but not limited to, PHIPA, AODA, OHSA, and local health department guidelines.
- Participate in the development of policies, procedures and standards, in order to stay compliant with the applicable regulations and follow industry best practices.
- Stay updated on changes in medical laws, billing codes, and regulations that affect the clinic’s operations.
- Prepare for site visitation by Accreditation Canada, Health Canada, Public Health, or any other licensing body that ONE Fertility is required for certification and licensing
- Participate actively in quality assurance and quality improvement initiatives collaborating with the clinical management

**Patient Experience**:

- Implement strategies to improve the overall patient experience, from scheduling appointments to follow-up care.
- Facilitate handling of patient complaints and issues, ensuring that they are addressed in a timely and professional manner.
- Develop initiatives to enhance patient satisfaction and retention.

**Business Management**:

- Support Business Director in clinic-wide initiatives
- Special projects when assigned

**Qualifications**:

- **Education**:

- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field. A Master’s degree is an asset.
- **Experience**:

- Minimum of 3-5 years of experience in healthcare management or a similar role, preferably in a medical clinic or healthcare facility.
- **Skills**:

- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficient in electronic medical record systems (EMR).
- Understanding of healthcare regulations and compliance.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.

**Working Conditions**:

- Requires to work on-site with standard clinic hours (7am to 3pm)
- Occasional evening or weekend hours may be required.

**Job Types**: Full-time, Contract, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Work Location: In person