Reservations Manager

2 weeks ago

Whistler, Canada Araxi Restaurant & Oyster Bar Full time

**Position**: Reservations Manager

**Reports to**: Restaurant Director, Araxi

The culinary cornerstone in the heart of Whistler Village, Araxi enjoys a long held international reputation for excellence in food, wine and hospitality. As an early pioneer of farm to table dining, Executive Chef James Walt’s seasonally focused menus celebrate the excellence of locally sourced ingredients. An extension of Araxi Restaurant + Oyster Bar, The Cellar by Araxi offers private dining for groups.

**JOB SUMMARY**:
The Reservations Manager will set the tone for the entire dining experience through the initial guest contact. The incumbent will oversee the front desk team to ensure all guests are warmly welcomed and efficiently seated in a location that best suits their needs. The Reservations Manager and front desk team will work closely with management and service staff to ensure the restaurant maximizes each guest experience from beginning to end.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
(Other duties may be assigned as required)

Coordinate all guests’ needs, special requests, and inquiries to ensure an unparalleled guest experience and assists the team with guest recognition
Manage a team that will warmly and efficiently welcome and seat guests
Train new host staff to maintain high standards of service execution
Act to best resolve problems to the satisfaction of all parties involved
Ensure all information provided to guests and team members is current and accurate
Initiate conversations with guests to identify personal preferences and records notes in guest profiles
Maintain exceptional cleanliness at the host station and in the guest waiting area
Promote teamwork through daily communication and coordination with other departments
Possess knowledge of the local area and provides valid and relevant directions, recommendations, and resources to successfully fulfill guest requests
Maintain a constantly professional, friendly, and hospitable work space
Attend all departmental meetings and training sessions
Under the direction of the Restaurant Director and/or Executive Chef, initiates and executes special projects as required

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:
Minimum 2 years’ relevant hospitality experience in a fine dining or comparable environment
Post-secondary level of education or relevant hospitality degree is an asset
Strong verbal and written English communication skills
Strong interpersonal skills and a positive can-do attitude
Must have a passion for delivering outstanding customer service
Must possess a strong understanding of and have a passion for food and wine
Full understanding of and ability to operate, manage, and optimize OpenTable Guest Centre
Experience with creating, updating, and navigating documents in MS Office and Google Docs
Basic understanding of food and beverage point of sales (POS) system
Demonstrates a pleasant phone etiquette with use of professional and clear language
Able to think independently; possess good judgement and problem solving skills
Able to work harmoniously and professionally with all coworkers
Must be able to stand for the duration of an entire shift
A valid Serving it Right certificate is an asset
Ability to work flexible hours including evenings and weekends

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