Manager, Fraud Prevention

**CAREER OPPORTUNITY**

**Position**: Manager, Fraud Prevention
**Department**: Fraud Prevention
**Line of Business**:Retail and Wholesale
**Location**:Head Office, Mississauga, Ontario

**SUMMARY**

The Manager, Fraud Prevention will be responsible for leading the Fraud Prevention department and the team, directing the identification and investigation of suspected fraudulent activities using knowledge of risk management principles, policies, and procedures to mitigate fraud and minimize losses to the company. The Fraud Prevention department operates on a Shared Services model, supporting both the

Retail and Wholesale segments of our organization.

**RESPONSIBILITIES**
- Manage and investigate potential fraud cases and escalated files as necessary including internal and external customer inquiries concerning fraudulent issues
- Act as a liaison between vendors, banks, and clients to ensure charges are validated and to identify fraudulent activity
- Proactively manage the amount and value of chargebacks due to fraud
- Ensure the internal, fraud prevention related processes are followed and, when necessary, update the processes to maximize the potential to identify risks
- Conduct and/or coordinate investigations into fraudulent, illegal, or improper activities that could cause losses to or claims against the Company
- Work with internal and external legal resources to manage fraud cases and attend court on behalf of the Company as required
- Develop, review, recommend and implement policies and procedures to detect and prevent the occurrence of fraudulent, illegal, or improper activities
- Liaise with the Operations team to balance efficiency concerns with assurance of adequate security controls and train employees in other areas regarding identifying and responding to potential or actual fraudulent situations
- Compile reports to keep management informed of department activities, such as the nature and status of the investigations in progress
- Coordinate or assist with recovery of losses due to fraudulent, illegal, or improper activities
- Investigate and analyze alerts to identify suspected fraud activities and take appropriate action based on standard procedure.
- Use knowledge of policies and processes to act on issues effectively and quickly.
- Contribute to the identification, monitoring and testing of actions to strengthen internal controls.
- Work effectively with peers and management by sharing ideas and knowledge about dispute trends and information.
- In consultation with Executive Team, set expectations and manage the performance of the Fraud

Analyst Team including scheduling and overseeing daily work.
- Make certain all necessary fraud related paperwork has been completed.
- Identify, with a minimum delay, new fraud trends as they emerge.
- Achieve individual goals, based on quantitative and qualitative standards.
- Other Duties as assigned.

**QUALIFICATIONS**:

- Minimum 5+ years’ experience in the Travel Industry or in a Fraud Department
- Strong understanding of fraud strategies with respect to operational impacts.
- Adaptability, persistence, and attention to detail
- Willingness to learn and adopt new online technologies
- TICO Certification is an asset
- Experience managing a team is an asset
- Strong problem-solving skills and the ability to multitask in a fast-paced environment
- Superior communication and customer service skills combined with demonstrated analytical and critical thinking skills.
- Experience working with Sirev, ClientLinq would be assets
- Proficiency in using MS Microsoft Office and social media sites

**ENVIRONMENT AND SCOPE**:

- Fast paced, deadline-oriented work environment.
- Able to work individually and share responsibilities within a team environment.
- Must be able to work weekends and holidays, if necessary.

** ** **

**OPPORTUNITÉ D'EMPLOI**

**Poste**: Gestionnaire, Prévention des fraudes
**Département**: Prévention des fraudes
**Secteur d'activité**:Vente au détail et en gros
**Emplacement**: Siège social, Mississauga, Ontario

**RÉSUMÉ**

Le gestionnaire, Prévention de la fraude, sera chargé de diriger le service de prévention de la fraude et l'équipe, de diriger l'identification et l'enquête sur les activités frauduleuses présumées en utilisant la connaissance des principes, des politiques et des procédures de gestion des risques pour atténuer la fraude et minimiser les pertes pour l'entreprise. Le service de prévention de la fraude fonctionne selon un modèle de services partagés, soutenant à la fois les secteurs de la vente au détail et de la vente en gros de notre organisation.

**RESPONSABILITÉS**:

- Gérer et enquêter sur les cas de fraude potentiels et les dossiers transmis à l'échelon supérieur, le cas échéant, y compris les demandes de renseignements des clients internes et externes concernant des problèmes de fraude.
- Agir en tant que liaison entre les fournisseurs, les banques et les clients pour s'assure