Consultant Business Optimization

ADP is hiring an experienced HCM Consultant, Business Optimization to join a dynamic team of senior consulting professionals (BPO). In this position, you'll help our clients leverage ADP's exceptional business solutions and HCM know how so they can focus on what matters most to them - growing their business.

The BPO Consultant interacts with our clients and their organization with a high degree of professionalism to architect business solutions with a high level of accuracy based upon clearly defined project scope. Our goal is to contribute towards improved quality, satisfaction, and client retention in addition to loss prevention.
- Unlock Your Career Potential:_ Human Resources at ADP. It's at the very core of what we do. Whether it's partnering with associates inside ADP or outside with our clients - you work across all HR disciplines - management, benefits, payroll, risk management and compliance - to deliver your human capital management expertise in an increasingly competitive global marketplace.

**Responsibilities**:
The BPO Business Optimization Consultant is responsible for the ongoing development and delivery of optimization services in post-sales settings that relate to complex business process analysis and optimization engagements. You will be responsible to ensure ADPs systems and processes are optimally configured to meet the client HCM demand. Provide leadership and dedicated ownership of complex value-added client services projects, acting as the lead consultant working with skilled associates within the Service organization.
- Project leadership: assess scope, build plans, build efficiencies logs, architect holistic solutions, manage resource implementation of solutions, track progress, support client testing, cut over, and go live activities
- Identify relevant data points to be gathered and analyzed
- Perform fit-gap analysis and work to define change strategies
- Present key recommendations to our clients' representatives
- Monitors project progress and provides regular updates to the client, and vested ADP stakeholders
- Act as a lead consultant, conduct internal brainstorming sessions to design clients future state, lead team to implement future state

**Qualifications**:

- Minimum 3-5 years' experience in HCM business process optimization
- Experience implementing HCM solutions
- Minimum 3-5 years' experience with ADP NAHCM WFN and Autopay
- Minimum 3-5 years' consulting and integration experience
- Minimum 3-5 years' project management or leadership experience
- Highly developed planning, organizing and negotiating skills; can manage multiple tasks and meet deadlines
- Superior client service skills (both verbal and written) and strong active listening skills
- Effective communication skills
- Ability to collaborate and work effectively within cross functional teams
- Minimal Travel required (approx. 2-3x/year)
- English/French Bilingualism is strongly preferred

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**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.