Operations Manager

1 day ago

Edmonton, Canada Sidekick Full time

**Location**: Hybrid - Remote & South Edmonton (Ellerslie)
**Hours**: 15-25 hours per week

**About Sidekick**
At Sidekick, we are driven by a clear mission: to help individuals with persistent injuries recover faster. Our vision is to become the go-to injury relief brand, trusted by both elite athletes and everyday individuals.

**The Problem**:
Over 50 million adults in the US experience chronic pain every year.

**The Solution**:
94% of people who use our products report relief from chronic pain.

As we continue to grow, we are seeking a part-time Operations Manager who can oversee key functions of our customer service, warehouse, and order management to help facilitate the seamless purchasing and delivery of our products.

**Trusted Globally**
Our products are used by Olympic Champions and recreational athletes alike, and have been featured in leading publications such as _Men's Health_, _Running Magazine_, and _Ultrarunning Magazine_.

**About the Role**
We’re looking for a self-motivated, organized individual who can efficiently manage our operations. You’ll be working primarily with our e-commerce platform and ERP system, so strong technical skills are a must. In this role, you will:

- Provide outstanding customer service with empathy and professionalism
- Manage warehouse operations in South Edmonton, including stock management, inventory counts, and staff oversight
- Oversee order management through Shopify and ensure timely, accurate order processing
- Maintain and optimize our ERP system
- Assist with wholesale orders and logistics coordination
- Develop and implement strategies to improve operational costs and efficiencies

**What We're Looking For**
We highly value hard work, strong organizational skills, and the ability to learn quickly. You’ll be involved in many areas of the business, so adaptability is key. Specific qualifications include:

- 3+ years of experience in operations or administration
- Excellent organizational and detail-oriented skills
- Strong technology skills and ability to work within e-commerce platforms
- Experience in managing staff and warehouse logistics
- Strong customer service skills
- A proactive, problem-solving mindset
- Bonus: A passion for running or fitness

**Work Environment**
This is a hybrid role with approximately 80% of your time spent working remotely, and 20% spent at the warehouse. We offer flexible hours, provided it does not impact the quality or efficiency of your work.

**Why Join Sidekick?**
- Competitive compensation
- Flexible work hours
- Work from home
- Be part of a fast-growing company where your contributions make a real impact

**To Apply**
Please submit your **cover letter and resume** in **ONE PDF** document to be considered. Applications submitted without a cover letter or in formats other than PDF will not be reviewed.

**Job Type**: Part-time

Pay: $25.00-$35.00 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Casual dress
- Flexible schedule
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Edmonton, AB T6X 0A9

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