Care Supervisor

3 days ago

Halifax, Canada CBI Health Full time

**Care Supervisor - Halifax (Temporary for 6 Months)**:
PRIMARY DUTIES

As a Care Supervisor, you will:

- Respond to patient referrals within timelines (internal and external)
- Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
- Document all required information, including any information pertinent to the client status and care planning
- Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
- Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
- Reassess patients at interim visits to ensure the service plan continues to be appropriate
- Be responsible for investigation, resolution and reporting of all customer related complaints
- Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
- Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
- Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
- Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
- Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
- Ensure accurate and timely completion of appropriate documentation, including client charting
- Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
- Ensure a timely and comprehensive response to Incident Reporting (IR)
- Ensure policies and procedures are enforced and reflect best practices.

QUALIFICATIONS

To take on the role of Care Supervisor, you must:

- Possess a current registration with Nova Scotia College of Nurses (NSCN) as a Registered Nurse or Licensed Practical Nurse
- Have 2 years of supervisory experience and/or experience in the home health service delivery
- Be able to effectively establish and build rapport with clients and Care Staff
- Possess a valid Nova Scotia driver’s license with access to a reliable vehicle
- Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
- Be self-motivated with an ability to work both independently and as an effective member of a team

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