System Administrator

1 week ago

Calgary, Canada Cole International Full time

**About Us**:

- Since 1958, Cole International has been removing trade barriers and earning trust with every shipment. We specialize in logistics solutions, including customs brokerage and freight forwarding, across Canada and the U.S. Our team is passionate about simplifying complex global logistics, and we take pride in our people and their unmatched knowledge. With offices in major cities and key border crossings, we are growing—and we want you to grow with us.

**Why You'll Love This Role**:

- As a System Administrator / PC Support at Cole International, you’ll play a vital role in maintaining our IT infrastructure, ensuring that your colleagues have the tools they need to keep the business moving. You’ll thrive in an environment where no two days are the same, offering hands-on technical support while building relationships across the organization.

**What We Offer**:

- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and professional development
- A close-knit team that values collaboration and support
- A chance to be part of a company known for delivering beyond expectations

**What You'll Do**:

- Resolve IT-related issues, including password resets, software troubleshooting, and hardware repairs
- Conduct on-site repairs of PCs, printers, and other peripherals
- Troubleshoot network issues and assist with installing network components like switches, cabling, and interface cards
- Participate in system access changes for new and transitioning employees
- Log and prioritize support tickets to ensure timely resolutions
- Identify trends in IT issues and proactively address them
- Conduct training for end users and create user-friendly materials like FAQs
- Maintain detailed records of repairs, service logs, and reports
- Ensure a professional, friendly, and solution-focused IT service experience

**What You'll Bring**:

- High school diploma or equivalent (college or university degree preferred)
- CompTIA A+/Network+ or MCP certification is a plus
- At least 2 years of experience in IT help desk support
- Experience with Windows Server and VMWare
- Ability to diagnose and resolve hardware, software, and network issues
- Strong communication skills, with the ability to explain technical details in plain language
- A team-focused mindset with excellent multi-tasking and prioritization skills
- Sound judgement for escalating issues when necessary
- Ability to lift at least 50 lbs and travel as needed

**Join Our Team**:

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