Sales Support Specialist

5 days ago

London, Canada Scintica Instrumentation Inc. Full time

Scintica is a growing London, Ontario based company, operating in the biotechnology research space. Our mission is to link scientists with the right research solutions and instruments they need to advance research.

At Scintica we are committed to advancing science by bringing new and interesting products to preclinical labs and assisting scientists with implementing these technologies into their research protocols. Our products include imaging modalities such as ultrasound, PET/CT, MRI, bioluminescence/fluorescence, DEXA, photoacoustic, and intra-vital microscopy. We also offer physiological monitoring devices to measure blood flow velocity, tissue oxygenation, and microvascular function, as well as a selection of equipment and supplies for cellular and molecular biology.

This person will report directly to the VP Sales & Marketing, but will work very closely with the entire Sales Team, as well as the Finance & Administration Team.

The key responsibilities of this role include:

- Update customer records in Customer Relationship Management (CRM) system;
- Respond to initial inquiries and send quotes for certain products within our portfolio;
- Record Product Managers’ opportunities in CRM and complete related forms;
- Schedule follow up action items and calls for the Product Managers;
- Enter customer purchase orders into relevant system(s);
- Prepare and send order acknowledgements to customers;
- Assist in the shipping process, including communications with freight carriers, brokers, customs and customers;
- Maintain customer warranty information in relevant system(s);
- Assist with maintaining pricing sheets and ensuring product database in CRM is up-to-date;
- Ensure an excellent customer experience for all customers (following up to ensure information has been received by customers, regular follow up for those not responsive, chasing down orders, etc.);
- Assist with quarterly reports (pulling data from CRM, formatting in PPT file);
- Assist VP Sales & Marketing with adhoc tasks.

Skills Required
- Strong attention to detail
- Sense of urgency
- Customer focus (internal and external customers)
- Knowledge of accounting and accounting systems
- Sense of curiosity and accountability to deliver and follow-up
- Problem solving skills
- And above all, a positive attitude and thirst for continuous learning

If this sounds like a job that’s made for you, we want to hear from you

**Job Type**: Permanent

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 3 years (preferred)
- Accounting software: 3 years (preferred)

Work Location: One location

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