Customer Care Representative
4 days ago
**JOB PURPOSE**
Support Infinity’s Director of Customer & Tenant Relations and Customer Care Manager through the warranty period for each home. Completing work orders and service calls in an efficient and timely manner.
**KEY RESULT AREAS (OVERALL)**
1. Complete Pre-Delivery Inspections, where required, within Infinity’s Customer Care Process
2. Attend and complete all 3-month, 11-month & 15-month services efficiently
3. Create positive relationships with Infinity customers to effectively represent brand
4. Infinity Customer Care Van Maintenance
**KEY RESULT AREAS (YEAR 1)**
1. Gain full understanding of Infinity’s Customer Care Process
2. Gain a full understanding of Infinity’s Quality Standards
3. Gain a full understanding of the 2-5-10 New Home Warranty
4. Gain full understanding of Residential Construction Performance Guide
5. Gain full understanding of the new home warranty software - Conasys
6. Gain experience in completion of Customer Care work outside of subtrades' scope
**RESPONSIBILITIES**
- Post Occupancy Warranty & Deficiency Work_
While it extremely important to build quality product, it is equally important to ensure that the customers' needs are taken care of after they have moved in. Construction is an imperfect process with imperfect materials and subtrades meaning that no matter how much time you spend prior to the completion of a home, there will undoubtedly be deficiencies in the product during the warranty period for the home. The Customer Service Representative’s role includes the following items:
- Full knowledge of the warranty requirements for residential construction in BC
- Coordination of 3-month and 11-month deficiencies for units
- Assessing if stated deficiencies are warrantable
- Problem solving common construction issues found in units
- Completion of minor deficiency repairs
- Identifying subtrades required for deficiency work and requesting that the Director of Customer & Tenant Relations send work orders
- Maintenance/repairs items on Infinity-owned rental properties
- Assistance with furnishing and fixturing for presentation centers or show homes when required
- Infinity Customer Care Van Maintenance
Pay: $50,000.00-$75,000.00 per year
Licence/Certification:
- BC Driver's License (required)
Work Location: In person
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