Manager, Office Services

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us

**What you do**:
Reporting to the Senior Manager, Events and Initiatives, this position plays a key role in fostering a safe, efficient, and welcoming office environment while providing support across office operations, events, and executive administration. Responsibilities include day-to-day office management such as building maintenance, inventory oversight, equipment servicing, vendor and property management liaison, office security, space planning, and coordination of mail and courier services. Additionally, the role will be responsible for Health & Safety (H&S) procedures for the Richmond office, coordinating as needed with the H&S lead in the Mississauga corporate office.

The role also supports the planning and execution of corporate events, assisting with venue and activity research, logístical coordination, and on-site execution to ensure all timelines, budgets, and stakeholder needs are met.

In addition, this position provides light executive support to the SVP, Business Technology, and the SVP & General Counsel, including travel coordination, meeting logistics, and monthly expense reporting.

In this role, you will be expected to:

- Office Management
- Oversee the daily operations of the office, ensuring a well-maintained, efficient, and secure work environment.
- Coordinate building maintenance and repairs, managing office inventory and supplies, arranging servicing for equipment, and liaising with property management.
- Manage vendor contracts and relationships, oversee office cleaning services and safety protocols, and support office moves, space planning, and renovations.
- Coordinate incoming and outgoing mail and courier services to ensure timely delivery and distribution.
- Special Events
- Support the planning and execution of corporate social events, executive team meetings, Trustee meetings, and large-scale programs such as the Leadership Conference. Responsibilities include but are not limited to venue sourcing, attendee communications & registration, food and beverage coordination, audiovisual arrangements, budget tracking, and hotel rooming list management.
- Executive Assistance
- Provide administrative support to the SVP Business Technology and SVP & General Counsel by managing calendar coordination, scheduling meetings, and organizing travel arrangements.
- Handle expense reporting and budget reconciliation, prepare presentations and reports, and draft internal and external communications where needed.
- Maintains a high level of discretion and confidentiality, manage meeting logistics, and ensure timely follow-up on action items if required.
- Act as a point of contact between executives and internal/external stakeholders, helping to ensure smooth day-to-day operations.
- Additional Duties
- Support the Western Canada team with the Corporate Credit Card program (BMO), including new card requests, cancellations, password resets, issue resolution, and credit limit adjustments.
- Assist with employee onboarding in the West, and provide support related to the corporate travel policy and travel agency coordination as needed.

**Who you are**:

- You may have a post-secondary education in business administration or another relevant field.
- You have office coordinator experience and a minimum of 2-3 years providing administration support.
- You have strong working knowledge and understanding of Microsoft office programs, particularly Microsoft Word, Excel, Power Point and Teams.
- You are highly organized, with the ability to manage multiple priorities and deadlines with accuracy and efficiency.
- You are self-motivated with a strong sense of ownership and commitment to completing tasks on time and to a high standard.
- You have excellent interpersonal and relationship-building skills, with a collaborative mindset.
- You have strong customer service orientation with a proactive, solutions-focused approach.
- You have exceptional verbal, written, and organizational skills, with meticulous attention to detail.
- You are adaptable and agile, and can thrive in a dynamic, fast-paced environment.
- You have strong critical thinking and problem-solving skills, with the ability to assess situations and determine appropriate next steps.
- You have a proven ability to handle sensitive and confidential information with discretion, tact, and sound judgment.
- You may have previous experience coordinating events.
- You are flexible to travel and work outside of regular business hours as required to support events (with time off in lieu provided, where appropriate)

**Why you want to work with us**:

- We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
- We’re