Vcio Client Success Manager

1 day ago

Montréal, Canada Groupe Access Full time

At _Groupe Access_, our mission is to provide our customers hardware and professional services of outstanding quality. In business for more than 30 years in the evolution of IT services, we continue to increase our market share, offering exciting career opportunities in a dynamic and competitive market.

We are seeking a VCIO (Virtual Chief Intellegence Officer) Client Success Manager to join our team. Our **VCIO Client Success Manager** will be responsible for building and maintaining purposeful relationships within our existing client base.

If you love technology and building business relationships, this role is for you

**Your Mission**
- You will provide technical recommendations aligned with the client’s business objectives;
- You focus on security and future requirements;
- You own the client relationship and develop a thorough understanding of their business and technology needs;
- You’ll excel in the role if you have a business background and know how to manage relationships;
- You should have a strong technical aptitude and be patient, dedicated, and easy to work with;
- You have to be committed to serving clients and committed to the highest levels of client service, with no exceptions.

**Essential Duties and Responsibilities**:

- vCIO Consulting - You engage with clients to understand their business needs and goals. You will help them use technology to move to support these goals and initiatives;
- Relationships - You build and maintain trusting relationships with clients;
- Responsible for Day to day IT clients operations, ensuring workflows and escalations are followed;
- Client Advocacy - You will act as the client advocate for Customer Service, technical issues, and overall relationships;
- Quarterly Business Reviews (QBR) with assigned clients;
- Initial Onboarding - You will work with new clients to facilitate the initial onboarding Assessment to determine client goals and design for ongoing QBR’s;
- Manage and maintain Security compliance (Cyber Secure Canada) standards within documentation and review ongoing with the client;
- Other relevant job duties as assigned.

**Required Knowledge, Skills, and/or Abilities**:

- Strategic plan development;
- Problem-solving;
- Outstanding communication, both written and verbal;
- Exceptional time management and organizational skills;
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care;
- Can build relationships quickly with clients and internal teams;
- Innovative thinking
- you can look at critical problems from all angles and formulate solutions;

**Salary**: $100,000.00-$125,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- as Technical Manager or Director of IT Operations: 5 years (required)

Work Location: Hybrid remote in Montréal, QC

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