Quality Assurance Administrator

We are looking for a Quality Assurance Administrator for our Scarborough location - 111 Progress Avenue.

Reporting to the Quality Manager, the Quality Assurance Administrator is responsible for the generation of specialized quality reports and responding to customer complaint. Support the Process Engineering Team to facilitate quality initiatives, problem solving, data interpretation, and provide support to the Paper Mill production team. The Quality Assurance Administrator helps drive the development and implementation of quality initiatives and relates actionable data to the production teams.

**Overview**:

- Analyzes customer and regulatory requirements to assess their effect on the internal quality system.
- Studies customer complaints, requests quality deviation evidence from customers for analysis against expected quality standards, analyzes production records against customer complaints, and conducts investigations where deviations occur.

**Responsibilities**:

- Implementing the quality management system across the Mills Division
- Resolves customer complaints, coordinating with key stakeholders; communicates full traceability and recommendations to contracts team at outcome of investigation; visits customers to conduct on site investigation when appropriate; and conducts and/or supports the implementation of health and safety and learning interventions with production and/or contracts team.
- Reviews and maintains quality matrices to ensure regulatory and internal compliance.
- Maintains compliance records; records investigation data within appropriate databases; gathers traceability documentation for electronic storage; coordinates the distribution and calibration of measuring equipment; retains and stores calibration certification; and coordinates quality checks and third-party testing of material.
- Manages or undertakes projects or project activity as determined by the business or line manager.
- Represents a specific function or business at meetings or events.
- Perform audits and tests on product to ensure customer and QMS requirements are met
- Daily generation and communication of key quality reporting to management and facilitate better quality control mechanisms
- Investigation and interpretation of Mill data to help investigate and respond to customer complaints
- Troubleshoot and organize quality testing equipment for the 3 Mills
- Paper testing to help customer complaint responses and facilitate Paper Division standardization
- Interact with Paper Mill production teams on a daily basis to facilitate quality improvements, and other joint projects within the 3 Paper Mills
- Communicate any key quality or production challenges to the Quality Manager as required
- Other duties as required

**Qualifications**:

- Post-secondary diploma in Engineer Technology/Technician program
- 1 - 3 years’ experience supporting a quality department
- Manufacturing industry experience is preferred
- Familiarity with MS Word, Excel, Access, and AutoCAD
- Mechanical knowledge is an asset

**Competencies**:
**Customer Focus -** Personally demonstrates that external and internal customers are a high priority.
Identifies customer needs and expectations and responds to them in a timely and effective manner.
Anticipates and prevents delays or other things that can adversely affect the customer. Keeps
customers informed about the status of pending actions and audits customer satisfaction with
products or services.

**Decision Quality -** Gathers enough information to allow a pragmatic assessment of risks and benefits
of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results -** Achieves results within established timelines. Understands and demonstrates that
intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to
finish; does not give up before finishing, even in the face of resistance or setbacks; consistently
challenges self and others for results.

**Leadership -** The expectation of leadership is not reserved solely for only those who are in positions of
authority, but from all employees. They demonstrate high integrity and are motivated by wanting to
make a real difference to people by delivering a high-quality service for their customer and the
organization. In positions of authority they: invest in development for the right people and identify and
develop future leaders, and coach and provide candid feedback to others. They are visible and they
model behaviors, competencies and values expected and inspire others to undertake challenging tasks
and projects.

**Teamwork -** Is an effective team player who adds complementary skills and contributes valuable