Lead Data Support Analyst

3 days ago

Toronto, Canada CI Financial Corp. Full time

**Description**

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

CI Financial is seeking a Lead Data Support Analyst to oversee and actively contribute to the daily support and reliability of our enterprise data and reporting ecosystem. This is a hybrid role that combines hands-on technical troubleshooting with leadership responsibilities.

**WHAT YOU WILL DO**
- Lead and mentor a team of data support analysts, ensuring timely and accurate resolution of support tickets, data issues, and platform concerns
- Take a hands-on role in quickly diagnosing and resolving data load failures, access issues, and reporting anomalies across Snowflake, Sigma, and related tools
- Monitor daily data health checks and ensure smooth operation of scheduled pipelines and report refreshes
- Serve as the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysis
- Work closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliability
- Collaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutions
- Maintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resolution metrics
- Identify and implement opportunities to streamline support processes through automation, improved tooling, and stronger monitoring

**WHAT YOU WILL BRING**
- 5+ years of experience in data analytics, operations, or platform support, with at least 2 years in a senior or lead role
- Proven experience balancing hands-on technical troubleshooting with team leadership and stakeholder communication
- Strong knowledge of Snowflake, SQL, and modern data architectures
- Familiarity with Sigma or other BI/reporting tools (e.g., Tableau, Power BI) and how they interact with backend data platforms
- A strong sense of ownership and urgency when resolving data and reporting issues that impact business operations
- Experience supporting business stakeholders in Wealth, Compliance, Operations, Finance, and Technology
- Solid understanding of incident response and root cause analysis, including use of tools like Jira, Confluence, or ServiceNow
- Ability to coach junior analysts, enforce triage processes, and lead with accountability
- Experience in financial services is preferred
- Degree or diploma in Computer Science, Information Systems, or a related field

**WHAT WE OFFER**
- Modern HQ location within walking distance from Union Station.
- Equipment Purchase Program.
- Training Reimbursement.
- Paid Professional Designations.
- Employee Share Purchase Program (ESPP).
- Corporate Discount Program.
- Enhanced group benefits.
- Parental Leave Top-up program.
- Fitness membership discounts.
- Volunteer paid Days.

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