Bilingual Client Care Specialist
2 weeks ago
The Bilingual Client Care Specialist (Term) will work directly with our plan members, plan sponsors, clients, advisors, and service providers to provide an exceptional experience. This will include being the voice of the People Corporation brand through our client care centre by responding to general inquiries about the plans, benefits, and coverage, and assisting with troubleshooting and resolving problems with the goal of doing so with a single contact.
**The Bilingual Client Care Specialist Bilingual (Term) will**:
- Provide exceptional customer care.
- Ensure that service standards are met or exceeded.
- Obtain, analyze, and verify the accuracy of claim submissions and data.
- Assist members with the online portal and mobile app.
- Assist service providers with the online portal for submission of claims.
- Initiate and/or implement correct action as needed to ensure that an excellent standard of service and a high level of client satisfaction is maintained.
**To be successful as a Bilingual Client Care Specialist (Term) with People Corporation, you will need**:
- Minimum of 3 years customer care experience (insurance, and health and dental benefits claims an asset)
- Fluency in both English and French is required.
- Flexible working hours - Willing to complete an 8-hour shift between 7:00am - 7:00pm (Central)
- Strong communication skills, both verbal and written
- Strong attention to detail
- A desire to provide exceptional customer service, and a valuable experience to clients.
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
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