Service Advisor

2 weeks ago

Port Elgin, Canada Port Elgin Chrysler Full time

If you love cars and trucks and have a passion for project management, then we want to hear from you.

Port Elgin Chrysler Dodge Jeep Ram is looking for a career-minded individual to join our service team in beautiful Saugeen Shores. We’re a motivated group of automotive professionals who take pride in delivering an exceptional customer experience in every aspect of our business.

Reporting to the Service Manager, the Service Advisor is responsible for ensuring a smooth flow of events from the moment the customer walks in to the time they leave with their vehicle— guaranteeing customer satisfaction. As the Service Advisor, your responsibilities will include:

- Greeting and processing customers
- Documenting customer concern and transferring it to a work order
- Answering phones and scheduling customer service appointments
- Processing and invoicing completed work orders
- Completing various documents
- Creating service estimates and sharing the information with the customer
- Submitting claims to FCA warranty administration
- Distributing work orders to the technicians
- Monitoring the shop load and adjust the appointment schedule accordingly

**Required Skills and Experience**
- Valid Driver’s License
- Excellent interpersonal, communication and customer service skills. (verbal & written English)
- Automobile service experience is considered an asset but is not mandatory

If you think you’d be the perfect fit for this position, we want to hear from you.
- Port Elgin Chrysler is an equal opportunity employer that welcomes all applicants, including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest; however, only those applicants selected for an interview will be contacted._
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._

Pay: $19.00-$22.00 per hour

**Benefits**:

- On-site parking
- Paid time off

Work Location: In person

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