Call Centre Representative

1 week ago

Scarborough, Canada Zedd Customer Solutions Full time

**Business to Business - Finance & Investment Industry - Appointments**

**ABOUT ZEDD CUSTOMER SOLUTIONS**

Zedd Customer Solutions is a Canadian owned and operated outsource contact centre services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact centre professionals.

Zedd Customer Solutions is expanding and invites you to join our amazing team of ambitious business professionals.

You will join a friendly environment where we all work together to create a fun and exciting atmosphere. Zedd cares about your success and provides side by side coaching, re-training/up-training programs and job shadowing.

***

We are looking for highly motivated and enthusiastic professionals who excel in fast paced environments to work on a business-to-business program.

Working in the call center you will be responsible for making outbound calls to financial institutions and scheduling follow-up appointments with financial advisors. This is an appointment setting program where no selling is required

This position is located in our Scarborough office in the Markham Rd. and Hwy 401 neighborhood on Milner Ave.

**ESSENTIAL FUNCTIONS**:

- Handle continuous telephone calls and schedule appointments.
- Work in a fast paced environment and have the ability to adapt quickly.
- Consistently meet established program key performance indicators (KPIs).
- Attend and actively participate in all required training programs

**WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING**:

- Company paid training
- Work environment that supports our employee’s career path
- 4% vacation pay directly deposited
- Paid holidays
- Medical, dental and vision coverage.
- Life insurance and long term disability coverage.
- Employee appreciation and recognition events throughout the year.
- Promotions from within the company.

**KEY ATTRIBUTES REQUIRED**:

- Excellent verbal and written English communication skills.
- Prior customer service experience is an asset
- Enjoys working in a team environment
- Effective listening skills
- High school diploma or equivalent
- Satisfactory criminal and credit record check

**COMPENSATION**:
$17.00 CAD/hr

Benefits also available

**Job Types**: Full-time, Permanent

**Salary**: $17.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

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