IT Support Specialist

**Organization Overview**
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

**Position Summary**

Reporting to Manager, IT Operations this position is responsible for proper computer operations so that end users can accomplish their daily tasks in a timely manner. This includes receiving, prioritizing, documenting and actively resolving end user help requests via phone, ticketing system or in person. Scheduled shifts will be day or afternoon

**What we can offer you**
- Competitive salary, benefits package and matching retirement plan
- A friendly, collaborative work environment
- Opportunities for professional development & ongoing learning
- A chance to be part of a growing organization

**Key Responsibilities**:

- Field incoming help requests from end users via phone, ticketing system or in person
- Participate in gathering requirements, testing customizations and deploying updates and software modifications for in-house developed systems.
- Participate in the installation, monitoring, maintenance, support, and optimization of all production systems, software, and communication links.
- Assist with planning, design, procurement and installation of server and database hardware, software and related equipment.
- Assist with asset monitoring and management of all Buckland IT resources.
- Assist to coordinate management of backup and restore environment for all servers and desktops.
- Assist department to ensure hardware, software and network are available 98+% of time on 24/7 basis, excluding scheduled downtime.
- Develop systems and reporting documentation for management as required.
- Consults with technical staff, vendors & consultants when the causes of related problems are not apparent.
- Perform other related duties and projects as required.
- Ability to speak and write in English and Spanish
- Currently enrolled or fully completed Computer Science Degree/Diploma or related technical education focusing on the following:

- Virtual server technologies such as VMWare
- Cloud Infrastructure
- Microsoft Exchange or equivalent cloud-based system
- Microsoft SQL Server
- Desktop support for PC environment supporting Windows 10 and Microsoft Office suite
- Networking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors
- Experience with the following: Windows Server and Desktop OS,
- Experience in any of the following areas would also be an asset; warehousing, customs brokerage, importing, exporting, logistics, supply chain systems.
- Networking fundamentals and experience considered an asset
- Microsoft 365 and Azure experience considered an asset
- Applied knowledge of PowerShell scripting
- Self-motivated with good problem-solving skills
- Interested in growth and has the ability to self-organize tasks, communicate clearly and problem solve vital to this role
- Requirement to be able to travel in CA, US, or MX up to 20% as required.

Buckland is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors.

Upon request, Buckland will make accommodations available to applicants throughout the recruitment and hiring process.