Full Time Control Tower Operator

**AUTOMOTIVE CONTROL TOWER OPERATOR**

Hunt Club Honda in Ottawa, Ontario is recruiting for a full-time Automotive Tower Operator.

**Job Purpose**

Plans, organizes, manages and controls the progress of maintenance work in the after-sales department in a professional and timely manner and provides customers with quality repairs at a reasonable cost.

**Core Accountabilities**
- Establishes and maintains an efficient repair system.
- Organizes the shop work schedule in such a way as to maximize productivity, in accordance with dealership policy.
- Establishes and verifies priorities for all returns to the shop, to ensure that they are given immediate and appropriate attention.
- Ensures that each work order is fully and appropriately documented with the complaint, the cause and the corrective action, as well as the time required for each operation.
- Frequently checks how the work is progressing and notifies the technical advisor and/or the customer of any change in the estimated time needed for completion of the work or the cost indicated in the estimate.
- Maintains professional contacts with after-sales customers and adheres to deadlines.
- Keeps a detailed and up to date log of the repairs.
- Prepares estimates as necessary.
- Examines the paper copies of the work orders handed in by the technicians, to ensure that the work described has been performed and that the work orders have been correctly completed.
- Opens and closes work orders.
- Ensures that the technicians comply with the warranty conditions.
- Ensure that the shop is clean and tidy.
- Prepares a list of equipment, supplies and repairs needed by the after-sales department and checks it with his/her manager.
- Coordinates needs for parts with the parts department; contacts customers who have ordered special parts as soon as the parts come in, in order to arrange appointments.
- Reports any frequent shortages to the parts and after-sales department managers, so that the situation can be corrected.
- Keeps abreast of federal and provincial regulations and municipal bylaws, such as those governing the removal of hazardous waste, etc, understands and observes them.
- Sees to the cleanliness of the work area.
- Maintains a professional appearance.
- Perform other tasks, based on management requirements and instructions.

**Requirements**:

- Valid Ontario G Driver’s Licence.
- Automotive technician license issued by the provider of Ontario is an asset.
- Previous automotive industry experience.
- Attention to detail.
- Strong organizational skills.
- Collect and record information accurately.
- Maintain accurate records.
- Logical and systematic.
- Ability to maintain filing systems and database.
- Work to deadlines and targets.
- Ability to work efficiently in a high-pressure environment.
- Strong knowledge of 180, ADP/CDK or Reynolds software, MS Office, including Excel, Word, PPT and Outlook
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all employees.
- Professional appearance & friendly disposition

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**Working Conditions**
- Walking about the dealership
- Bending, stretching, lifting, climbing and reaching
- Using physical and manual dexterity
- Using computers to look up and enter data
- Using equipment consistent with industry standards
- Exposed to noise, vibrations, dust, exhaust fumes, and a variety of other hazardous and non-hazardous materials.

**APPLY FOR A REWARDING CAREER TODAY**

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Automotive Service: 1 year (required)
- ADP/CDK or Reynolds: 1 year (required)

Licence/Certification:

- Ontario G Driver's License (required)
- Ontario Automotive Technician License (preferred)

Work Location: In person