Retail Sales Associate

**ABOUT NORTHERN FITNESS**

As one of Canada's emerging fitness retailers, we're dedicated to empowering our community with the tools and support needed for a healthier lifestyle. Join us, and you'll be part of a vibrant and committed team, working together to become industry trailblazers.

Our commitment extends beyond sales; we deeply value our customers, striving to create a seamless experience. We actively seek feedback and evolve daily, enhancing our service and product offerings. We champion innovation and set our sights high. If you're a dreamer, a doer, and a go-getter, you'll fit right in

**JOB SUMMARY**

Join the dynamic team at Northern Fitness as we continue to transform the fitness retail landscape We're excited to announce the opening of our brand new 5000 sq ft **Whitby showroom**, and we’re looking for passionate individuals to help lead the way.

As a **Retail Sales Specialist** at our new Whitby location, you'll be a crucial part of our public face. Your role is not just about selling products; it's about embodying our passion for fitness and delivering an unmatched customer experience.
We are seeking individuals with an energetic personality who can bring a vibrant and enthusiastic approach to our team. You will be actively promoting our diverse range of fitness products and services, requiring excellent communication skills and a deep understanding of general fitness concepts and equipment.

This role demands superb relationship-building skills, essential for effectively interacting with customers both in person and through written communication. Your ability to connect with clients will set the tone for their experience and drive our brand's success.

**KEY RESPONSIBILITIES**
- Provide world-class service to our customers and manage client relationships through all stages of the sales cycle
- Assist customers with selection of gym equipment by maintaining in-depth knowledge of all products we offer in-store and online
- Processing sales transactions and sales contracts, as well as returns and exchanges
- Working with other employees to develop effective strategies to meet sales targets
- Recording leads in a CRM and conducting post-sale follow ups with the customers
- Maintain a clean showroom to provide customers with an optimal shopping experience.
- Ensure excellent communication and cooperation with all departments
- Work with the Marketing Team on aligning with promotions and sales
- Work with Social and Community Lead on in-store activations and events
- Consistently embody and promote the company's core values in all aspects of your work.

**Must Haves**:

- A genuine interest and passion for fitness training.
- Possess critical and analytical thinking skills to logically address customer queries.
- Ability to adapt and thrive in varied situations to support our company's objectives.
- Highly organized with a keen attention to detail.
- Exceptional communication abilities, both in writing and speaking.
- An energetic personality with a positive and personable demeanor.
- General understanding of the fitness industry and equipment.
- Ability to work during regular weekend hours, as required.

**Assets**:

- Knowledge of POS systems, especially Shopify.
- Prior experience or familiarity with the fitness industry
- Bilingual capabilities
- Previous experience in a fitness retail setting.

Pay: $20.00-$24.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care

Shift:

- 8 hour shift

Work days:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 2 years (required)
- retail: 2 years (required)

Work Location: In person

Expected start date: 2025-07-02