Office Administrator, Workbc Midtown West

1 week ago

Vancouver, Canada YWCA Metro Vancouver Full time

The Office Administrator/Assistant acts as the first point of contact at the WorkBC for clients, employers and the general public. In this role the Office Administrator ensures that clients are directed to the correct stream for WorkBC services.

**Responsibilities**:

- Reception duties including greeting clients, regular contact with potential clients, on the phone and in-person, providing information on programs and referrals to other agencies and community resources
- Office support to the staff and clients such as booking appointments, data entry, photocopying, faxing, answering phone inquiries, correspondence, purchasing supplies, office schedule, and petty cash
- Use the latest technology to work with and support clients
- Provide coverage to other roles as needed
- Working closely with the Office Manager and Quality Improvement to implement, maintain and revise internal administrative systems i.e. client files, statistics reporting, client tracking procedures, annual inventory, files, etc.
- Assist with purchasing procedures i.e. ordering, monitoring, and tracking
- Maintain and update client database, and data cleanup for case managers
- Act as a champion of the program, promoting our services throughout the community
- Adhere to onsite Health and Safety Procedures
- Other duties as assigned

**Required Skills**:

- Outstanding Customer Service Skills
- Excellent technical and computer skills in Microsoft Office required
- Comfortable working on the front line of a busy employment centre, working with a range of clients
- Strong communication and interpersonal skills are required to build effective relationships internally and externally
- Strong team player; ability to work in a flexible environment and relate well with others
- Excellent written and verbal skills
- Ability to develop and manage office procedures and systems
- Ability to speak a second language is an asset
- A valid clear criminal record check (including working with vulnerable populations) is required
- Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents

**ABOUT THE YWCA**
This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.
This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team

How to Apply

**Linda Peng, Office Manager**
**No Phone Calls or Drop-Ins Please**

**Job Type**: Part-time

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