Claims Service Representative, National Accounts

2 weeks ago

Markham, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

Claims Service Representative, National Accounts - Full Time, Remote (Markham, Ontario)

Role Summary

Working with a team of people, you will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role requires the flexibility to be available between the hours of 8:00 AM to 7:00 PM EST Monday through Friday.

Role Responsibilities:
Claims Set Up
- Claim creation in dedicated claims management system(s) as per account instructions
- Claim is triaged appropriately and assigned within target timeframe with 95% accuracy
- Make initial contact
- Billings, and Payment Processing
- Files billed within specified time frame, as per account instructions
- Payments issued accurately and as per account instruction
- Claims Support
- Handle claims inquiries, including calls from insureds, third party insurers and vendors
- Provide assistance with data entry, notes, ordering police reports, lien searches and other claims related tasks
- Account Management Support
- Proper handling of correspondence for National Account employees and maintaining a catalogue of electronic devices
- Provide claim file management support in Claims Management System(s)
- Completing data integrity tasks and updates
- Assisting with all other requests as directed from supervisor and National Accounts management team
- Other duties as may be required.
- Qualifications & Experience:

- Post-secondary education in administration, insurance or related fields is considered an asset
- Experience in an administrative support role, specifically in the insurance industry is considered an asset
- Experience working within a dynamic team
- Must have the aptitude and ability to learn new skills
- Experience with Microsoft Word and Excel
- Experience with reporting and data management considered an asset
- Strong verbal and written communication in English
- Ability to work in a fast-paced environment

Competencies Required:

- Professional demeanor and strong customer service skills
- Superior communication skills both written and verbal
- Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
- Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
- Ability to work well under pressure and maintain composure in a fast paced and changing environment
- Reliable and punctual
- Ability to meet set timelines
- Ability to work independently with minimum supervision
- Ability to execute high attention to detail, take initiative drive tasks to conclusion withing set timelines
- Demonstrated professionalism and work ethic

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third

  • Claims Representative, National Accounts

    7 days ago

    Markham, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Claims Representative, National Accounts You will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role is a hybrid position that requires the flexibility to be available between the hours of 8am to 8pm Monday through Friday, on a monthly rotating schedule. Other...

  • Claims Service Representative

    5 days ago

    Markham, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Claims Service Representative In this role, you will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role is a hybrid position that requires the flexibility to be available between the hours of 8am to 8pm, Monday through Friday, on a monthly rotating schedule. You...

  • National Catastrophe Claims Manager

    1 week ago

    Markham, Canada Allstate Canada Full time

    Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best...

  • National Catastrophe Claims Manager

    1 week ago

    Markham, Canada Allstate Canada Full time

    Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best...

  • Account Coordinator

    1 week ago

    Markham, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Account Coordinator - National Accounts Role Summary The National Account Coordinator is an important part of the team who will provide administrative support to the National Accounts while gaining experience on managing small accounts of their own. This role works hand in hand to support the Account Management team in their daily...

  • National Catastrophe Claims Manager

    3 weeks ago

    Markham, Canada Allstate Canada Full time

    1 day ago Be among the first 25 applicants At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to...

  • National Catastrophe Claims Manager

    3 weeks ago

    Markham, Canada Allstate Canada Full time

    1 day ago Be among the first 25 applicants At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to...

  • National Catastrophe Claims Manager

    3 weeks ago

    Markham, Canada Allstate Insurance Company Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • National Catastrophe Claims Manager

    3 weeks ago

    Markham, Canada Allstate Insurance Company Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • National Catastrophe Claims Manager

    3 weeks ago

    Markham, Canada Allstate Insurance Company Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...