Visitor Experience Team Lead

Parks Canada - Province House National Historic Site
Charlottetown (Prince Edward Island)
PM-03
Permanent Indeterminate
$74,023 to $79,759
**Closing date: 19 September 2024 - 23:59, Pacific Time**

**Who can apply**: All individuals who have legal status to work in Canada.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Parks Canada is proud to be recognized by Forbes as one of Canada's Best Employers (2024).

Resumes will be used ONLY as a secondary source to validate the education and experience described in the screening questions.

Tips for applicants:

- Please provide complete and thorough details of your education and experience.
- Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.
- If you do not fully complete the screening questions as instructed, you may be screened out.
- Written communication may be assessed through your pre-screening questionnaire responses, cover letter and your resume.

**Duties**:
As the Visitor Experience Team Lead, your role is to supervise a small operational team and ensure they are working effectively and efficiently within a collaborative environment. You will lead the delivery of the visitor experience at the site, ensuring that visitors feel welcome and are supported in their learning journey as they explore the themes, stories and voices that bring Province House’s history to life.

You will work closely with partners and stakeholders in the operations and delivery of the visitor experience of the site, as well as with a multi-functional Parks Canada team based offsite.
Province House is currently closed for a long-term conservation project and is planned to reopen in 2025. The Visitor Experience Team Lead will take an important and lead role in the re-opening of the site, as we prepare the site for visitors.

These tasks and responsibilities will include working with Parks Canada colleagues, partners and stakeholders to implement the visitor experience program, planning and delivering training, recruitment and onboarding, preparing interpretive and educational materials, and establishing and maintaining operational activities and initiatives.

**Work environment**:
Parks Canada is a unique agency of the federal public service of Canada. By joining the Parks Canada family, you will have a real impact on Canada’s national historic sites, national parks and national marine conservation areas. We are committed to ensuring that all Canadians have opportunities to learn about the full scope of our shared history, including the difficult periods that are part of our past. National historic sites administered by Parks Canada are striving to provide visitors with comprehensive and balanced presentations of Canada’s history that incorporate multiple voices and perspectives.

Province House National Historic Site is located in the heart of downtown Charlottetown, Prince Edward Island (Epekwitk), on the unceded territory of the Mi’kmaq. Province House is seat of Provincial Government, as the home of PEI’s Legislative Assembly. It is nationally commemorated as the venue for the Charlottetown Conference of 1864, which led to Canadian Confederation, and as a fine example of neoclassical architecture. The building is owned by the Province of Prince Edward Island and operated as a national historic site by Parks Canada. Staff at the site work in a collaborative environment with the staff of the Legislative Assembly and the Province of PEI, who occupy part of the building.

**Intent of the process**:
The results from this competition will be used to fill one indeterminate (permanent) position at Province House National Historic Site beginning in fall 2024.

**Positions to be filled**: 1

**Information you must provide**:
Your résumé.

Contact information for 3 references.

Education
A secondary school diploma or employer-approved alternatives, or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience
- Experience in the development of visitor experience programs (such as visitor services, heritage interpretation programs and/or product development.);
- Experience in supervising staff and providing team leadership (including tasks such as hiring, training, scheduling, work planning, occupational health & safety, providing feedback and performance management);
- Experience in participating in diverse teams and in working in cross-cultural collaborative contexts.

Additional Experience
Experience working in operations or interpretation at a cultural heritage site or museum.

**The following will be applied / assessed