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Team Lead Recreation Service Delivery

2 weeks ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- As the Team Lead Recreation Service Delivery, you will provide leadership and direction to unionized staff responsible for the daily operation of multipurpose recreation complexes. Primary duties include:

- Manage staffing functions including: all aspects of the recruitment process, performance management including coaching, training, development, evaluation, investigation and discipline.
- Manage partner relationships and ensure compliance on lease terms with sport and recreation organizations within complex.
- Participate in operational committees to implement Business Unit policies, standards, procedures and guidelines.
- Manage escalated customer concerns (politically sensitive nature).
- Provide immediate response to complex-based staff and public emergency situations, critical incidents, security and facility breaches.
- Collect and verify information and conduct investigation to complete forms such as: Worker's Compensation Board (WCB), Incident Reports, Spill Release Reports, Near Miss Reports, etc.)
- Complete and compile monthly budget variance reports and review various data sources to ensure operations are within budget.
- Plan, prepare, coordinate and implement activities for lifecycle projects.
- Set direction for programs and services based on facility utilization, demographics and trends (site specific or Recreation wide).

**Qualifications**
- A completed 2 year diploma with at least 7 years of experience, OR;
- A degree with at least 5 years of experience.
- Your experience must include the following:

- Managing Staffing Functions: recruitment, sign on, performance management and staff supervision
- Functional Leadership: relationship and vendor management within an arena/pool/Leisure Centre operational setting (IT, Facility Management, Partners, and Safety).
- Recreation Facility Operations
- Customer Service.
- Financial Acumen and Budget.
- Recreation programming: dry and/or wet programming, bookings and events.
- Pool 1 & 2 and Arena 1 & 2 Operations certifications will be considered assets.
- Success in this role requires strong communication, leadership, initiative, strategic decision making and partner relationship skills.
- Equivalent combinations of experience and education may be considered.

**Pre-employment Requirements**
- Successful applicants must provide proof of qualifications.

**Note**: Please note all exempt positions at The City are undergoing a compensation review. This means the union jurisdiction and/or salary range listed here may change. **Tell me more**
- Union: Exempt
Business Unit: Recreation and Social Programs
- Position Type: 1 Temporary (up to 24 months)
Location: 2808 Spiller Road SE
- Compensation: Level D $74,854 - 111,436 per annum
- Days of Work: This position works a 5 day
work week earning 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week
- Audience: Internal/External
- Job ID #: 310779