Lead Student Services Officer

1 week ago

Toronto, Canada Institut Trebas Institute Full time

**Position Title**:
**Lead Student Services Officer**

**Department**:
**Student Services**

**Primary Purpose**

Fleming College, Toronto Programs is a public college-private partnership between Fleming College and Trebas Institute, with academic delivery and student support services managed by Trebas Institute.

**Specific Responsibilities**
- Lead the team of Student Service Officers while supervising and participating in daily Student Service operations on campus. Address and resolve all issues related to relevant stakeholders.
- Quickly gain a thorough understanding of the FCT student journey, from pre-enrolment to graduation, and various departments, policies, and processes to provide students real-time answers to their questions, and where necessary, re-direct enquiries to the appropriate stakeholders.
- In collaboration with the Student Services team, communicate and engage with students regarding important updates across the student experience and journey.
- Ensure students receive efficient resolutions to their issues/complaints in accordance with internal and external procedures.
- Closely liaise with other departments to improve internal processes, student support services, and to enhance the overall student experience.
- Deliver outstanding hands-on student service with an emphasis on student engagement and client satisfaction.
- Effectively assist in the planning and execution of Orientation, Convocation, and all student events and activities.
- Maintain current individual student files and records as necessary while following-up on incomplete documents. Assist in the interim reviews of the student files.
- Assist in the development and drafting of the Student Handbook to update changes in support services, program information and any changes or improvements in policies and procedures.
- Review and issue any relevant students documents in an effective and timely manner e.g., attendance letters, student insurance, student ID cards, deferral, and withdrawals, etc.
- When required, drafts agendas, records and transcribes meeting minutes and follows up on the progress of action items.
- Perform other student service-related duties and tasks as assigned.

**Position Requirements**
- Undergraduate degree in a relevant discipline required.
- Minimum 3 years’ experience working within a Student Services and/or client-based environment, preferably in a post-secondary environment.
- Experience working with international students and new immigrant populations will be considered a valuable asset.
- Proven ability to lead a team and work independently.
- Excellent communication skills, both oral and written (additional language considered an asset).
- Multi-tasking, ability to work in a high volume and face-fast-paced environment,
- Excellent time-management skills, multi-tasking, and ability to prioritize effectively.
- Acts with ethics, accountability and integrity and demonstrates sound judgment and respect for individuals in all interactions.
- Ability to work efficiently under pressure and meet tight deadlines.
- Proficient in Microsoft Office, including Word and Excel.

  • Student Supports Coordinator

    2 weeks ago

    Toronto, Canada Centennial College Student Association Full time

    **Job Title**: Student Supports Coordinator **Reports To**: Manager, Student Supports **Job purpose** The Student Supports Coordinator works with a team of professional staff that support the student leadership and goals of the organization. This position is responsible for the development, operation and support of CCSAI services and support, including...

  • Student Services Officer

    1 week ago

    Toronto, Canada Toronto School of Management Full time

    Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market. At TSoM, we recognize the importance of real workplace...

  • Personal Assistant for University Student

    4 days ago

    Toronto, Canada University Student Full time

    Personal Assistant for University Student **Job Description**: Hiring urgently for remaining of school year. I am a student with a physical disability attending law school at York University. I am seeking an assistant to help me while on campus and at my legal clinic placement in downtown Toronto. To apply: Please send your resume and a brief description...

  • Admissions & Student Services Officer

    2 weeks ago

    Toronto, Canada University of Toronto Full time

    **Date Posted**:04/15/2025 **Req ID**: 42553 **Faculty/Division**: Temerty Faculty of Medicine **Department**: Department of Molecular Genetics **Campus**: St. George (Downtown Toronto) **Position Number**: 00057876 **Description**: **About us**: Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the...

  • Student Engagement Officer

    7 days ago

    Toronto, Canada Institut Trebas Institute Full time

    Trebas Institute, established in 1979, is a private vocational school with campuses in Montreal and Toronto and offering a broad range of programs in audio, film and television, business and technology as well as music, event and entertainment management. Our mission is to provide high-quality and accessible education and support services to maximize our...

  • Student Guidance Officer

    1 week ago

    Toronto, Canada Toronto School of Management Full time

    **About Toronto School of Management** Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market. Niagara College...

  • Manager, Student Services

    7 days ago

    Toronto, Canada Yorkville University & Toronto Film School Full time

    **About Us** The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education also makes us an exceptional place to work. We are a modern and progressive institution that prioritizes diversity, opens doors to those often overlooked and provides pathways to successful...

  • Student Relations Officer

    2 weeks ago

    Toronto, Canada Fleming College Toronto Full time

    **Position Title: Student Relations Officer** **Department**: Student Services **Job Type**: Full-time, Permanent **Primary Purpose** Fleming College Toronto is a public college-private partnership between Fleming College (FC) and Trebas Institute, with academic delivery and student support services managed by Global University Systems (GUS) Canada....

  • Student Service Specialist

    5 days ago

    Toronto, Canada Academy of Learning Career College Full time

    The Academy of Learning Career College (AOLCC) is committed to creating a supportive and inclusive environment for adult learners to pursue their educational goals. As a leading educational institution, AOLCC offers a wide range of programs and courses. We are currently seeking a motivated individual with a passion for transforming lives and a desire to...

  • International Student Recruitment Officer

    4 days ago

    Toronto, Canada Birmingham International Collegiate of Canada Full time

    **Job description** Location Toronto, ON Salary $40,000.00 to $45,000.00 /year + Commission + Annual Bonus Terms of Employment: Permanent, Full Time, or Part-time leading to full time Start date: As soon as possible Benefits: Very Attractive Bonus and Commission **Education**: Bachelor's degree or equivalent **Experience** Mininmum 3 years of Student...