Customer Care Specialist

**Job Summary**
At Everydae, our mission is to empower moms through high-quality, research-backed supplements that truly make a difference in their lives. As a Customer Support Representative, you’ll be at the heart of our customer experience, ensuring that every mom who reaches out feels heard, valued, and supported. This role is an opportunity to make a genuine impact, combining your empathy, problem-solving skills, and exceptional communication to help moms thrive.

**Hours**: Monday to Friday, 9am-5pm PST
- Location: Remote (with occasional monthly team meetings in Langley, BC)_

**What You'll Do**:

- **Resolve Issues**: Address concerns about product quality, subscription management, or order fulfillment while adhering to Everydae’s policies and maintaining our reputation for top-notch customer care.
- **Educate and Empower Customers**: Help customers understand the benefits of Everydae’s supplement formulas. Address common concerns and guide them toward the best solutions for their needs.
- **Maintain Expert Product Knowledge**: Stay up-to-date with Everydae’s offerings, ingredients, and manufacturing standards to confidently answer questions.
- **Improve Processes**: Collaborate with the team to refine workflows, macros, and FAQs to enhance efficiency and customer satisfaction.
- **Engage with Care**: Uphold Everydae’s friendly, warm, and caring tone in every communication, reflecting our deep commitment to moms and their families.

**What We’re Looking For**:

- **Strong Writing Skills**: Ability to connect with customers through thoughtful, clear, and empathetic written communication.
- **Empathy and Communication Skills**: A caring, understanding, and proactive approach to customer service.
- **Problem-Solving Ability**: A knack for troubleshooting and resolving issues quickly and effectively.
- **Attention to Detail**: Accuracy in managing orders, subscriptions, and customer records.
- **Tech-Savvy**: Comfort navigating customer service platforms like Gorgias and Meta Business Manager, and adapting to new tools as needed.
- **Adaptability**: Ability to handle a fast-paced environment with changing priorities.
- **Mission Alignment**: A passion for Everydae’s mission to support moms and a dedication to quality over shortcuts with natural health products.
- **Team Collaboration**: Willingness to attend monthly in-person team meetings in Langley, BC, to strengthen team connections and collaboration.

**Why Join Everydae?**

At Everydae, we’re not just a company—we’re a small, fast-growing startup on a mission to make a real difference in the lives of moms and their families. Joining our team means you’ll have the unique opportunity to grow with us, contribute directly to our success, and see the tangible impact of your work.

We value our employees as much as we value our customers, creating a supportive, inclusive, and empowering environment where your voice matters and your efforts make a difference. This is more than just a job—it’s a chance to be part of a company that’s reshaping the wellness space with care, integrity, and purpose.

**Ready to Make a Difference?**
If you’re passionate about helping others, thrive in a caring and collaborative environment, and are excited about making a genuine impact with a fast-growing company, we’d love to hear from you

Pay: $48,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

Application question(s):

- Why are you interested in joining Everydae, and how do you see your skills contributing to our mission of supporting moms through their wellness journey?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Langley, BC

Application deadline: 2025-01-07
Expected start date: 2025-02-03