Visitor Experience Facilitator

4 days ago

London, Canada London Children's Museum Full time

**Visitor Experience Facilitator**:

- **(Seasonal, Summer 2025)**_

The London Children’s Museum is looking for enthusiastic, kind, and customer-focused Visitor Experience Facilitators (VEF) to join our team in our new home at 100 Kellogg Lane Working with the Visitor Experience team, VEFs help ensure visitors have a positive and memorable experience at the London Children’s Museum. Our new team members will exemplify our organizational values**:Listen Closely, Be Awesome, Stay Curious, Be Helpful, Include Everyone, Dream Big, and Have Fun.**

**Position**: Hourly seasonal contract; Averaging 37.5 hours/week; Sunday-Thursday or Tuesday-Saturday schedule (two positions available); Contract runs from June 2 to August 31

**Compensation**: $17.20/hour

**Key Responsibilities**:

- Provide an exceptional experience and customer service to all visitors
- Create a safe and welcoming environment for learning by maintaining exhibit cleanliness, museum tidiness, and overall organization
- Interact with families and proactively respond to visitor needs
- Invoke children’s natural curiosity through the use of materials, exhibits, and artifacts - Facilitate quality public programs, including, star shows, fossil shows, artifact interactions and STEAM
- Deliver memorable birthday party experiences
- Ensure a positive visitor experience during facility rentals and special events
- Model the London Children’s Museum’s values and pedagogy in all interactions
- Participate in community outreach programs as needed
- Be a helpful, positive, and engaged member of the London Children’s Museum team
- Other duties as required

**Skills & Requirements**:

- Enthusiasm for hands-on, experiential learning
- Demonstrated experience in customer service
- Specific interest or expertise in the area(s) of science, art, education, and more
- Previous experience working with children and families
- Strong verbal and interpersonal skills
- Child & Infant First Aid and CPR training are considered an asset
- Must provide a vulnerable sector check
- Between the ages of 16 and 30 years of age at start of employment (June 2, 2025)
- Was registered as a high school, college, CEGEP, or university student (as defined by their educational institution) in the semester preceding the work assignment
- Returning to studies at the end of the work assignment
- Willing to commit to the full duration of the work assignment (June 2 - August 31, 2025)
- Not employed in another full-time position (over 30 hours/week)
- Be a Canadian citizen, a permanent resident, or a person to whom refugee protection has been conferred under the immigration and refugee protection act
- Legally entitled to work in Canada in accordance with relevant provincial legislation and regulations
- Ability to work weekends, holidays, and some evenings

**Job Type**: Part-time

Pay: From $17.20 per hour

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2025-05-16

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