Manager of Personal Insurance

2 weeks ago

Richmond Hill, Canada BrokerTeam Insurance Full time

Established in 2005, BrokerTeam Insurance offers personal and commercial insurance products. Our Head Office is located in Richmond Hill, with branches from coast to coast. We provide service in a multitude of languages including English, Mandarin, Cantonese, Farsi, Korean, and more. BrokerTeam is the IBAO’s “Brokerage of the Year” winner in 2017.

**Summary**:The primary function of this position is to oversee and manage all aspects of the Personal Lines department; with a focus on improving internal processes, and providing prompt, accurate and professional assistance to our sales team in their effort to promote customer satisfaction and retention.

**Primary Responsibilities**:

- Develop and execute the organization’s personal lines underwriting vision.
- Manage the Personal Insurance team of employees including training, motivation, development, performance appraisal, attaining and tracking the goals and key performance indicators, and performance reviews.
- Provide technical knowledge and expertise to producers and company personnel, specifically in analyzing clients’ needs and recommending appropriate coverage. This may include development and education of the personal lines staff and, as appropriate, producers.
- Develop and maintain strong relationships with industry stakeholders.
- Quality and service standards, including process and workflow improvement.
- Document and resolve escalated client complaints, problems and concerns.

**Personal & Organizational Development**:

- Engage with the industry at large.
- Keeps informed regarding industry information, new producer information, legislation, coverages and technology to continuously improve knowledge and performance.
- Interacts with others effectively by utilizing good communication skills, and providing information and guidance as needed to achieve the business goals of the company.

**Personal Attributes**:

- Advanced knowledge of personal insurance, and in-depth experience as an underwriter
- Dedicated to continuous improvement of self and team.
- Strong leadership, organizational and time management skills
- Attention to detail and commitment to high performance standards.
- Effective decision making based on the best available information and resources.
- Ability to creatively and proactively problem-solve, including the handling of difficult behavior or conflict.
- Motivated to continually develop technical and soft skills.

**Why BrokerTeam?**
- Career development and mentorship is a priority
- Access to many of the top insurance markets in Canada
- Competitive compensation
- A workplace where diversity is valued
- A company dedicated to the community and being a good corporate citizen

**Benefits**:

- Casual dress
- Company events
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond Hill, ON L4B 3K9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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