Helpdesk Technician

Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If so, the BC Division of **Onyx-Fire Protection Services Inc. **is the place for you

**WHO ARE WE?**

Onyx-Fire is a proud Canadian based business, operating across the provinces of Eastern & Western Canada. We have provided 34 years of fire prevention services to a diverse range of valued clients. A modern company with old-fashioned values, we pride ourselves on being (and remaining) a trusted leader within the Fire Prevention industry. Our Western Canada division is rapidly expanding with the assembly of some of the best fire protection talent in BC (Community Fire Prevention, Pacific Coast Fire, and Vanco Fire Protection).

**THE OPPORTUNITY**:
We are currently seeking a motivated and tech-savvy individual to join Onyx-Fire BC as a full-time HelpDesk Technician As a HelpDesk Technician you will provide top quality technical support to our internal teams.
- Objectives & Responsibilities of the HelpDesk Technician:_
- Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- Adhere to and promote the company's core values, processes, policies and Occupational Health and Safety protocols.
- Additional duties as they may arise.

**OUR IDEAL CANDIDATE**:
You are an enthusiastic and optimistic individual seeking a career full of growth and believe in our core values; you put people first and strongly believe in creating connection and empowering others. You’re comfortable working in fast paced environments both independently and in a team. The successful applicant will contribute to a respectful, flexible, and upbeat team environment that values diversity and inclusion for all.
- 1-2 years of experience as IT help desk technician or other customer support role.
- BSc/BA in IT, Computer Science, or relevant field.
- Tech savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English with excellent communication skills.
- Customer-oriented and cool-tempered.

**WHAT’S IN IT FOR YOU?**
- Competitive Salary with incentive structures.
- On the job training and opportunity for company paid education.
- Career growth and advancement opportunities.
- A supportive and energetic work environment / family friendly culture.
- Company social events (BBQ's, sporting events, holiday parties etc.)
- Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability, and vision care after three months.

**INTERESTED IN THE NEXT STEP TO JOIN US?**

If this opportunity sounds like the right fit for you, please submit your resume today.