Lost & Found Coordinator (Part-time)

The Oakville & Milton Humane Society (OMHS) is looking for a compassionate and detail-oriented Lost & Found Coordinator to join our team in a fast-paced, meaningful, and community-focused environment If you love connecting with people, enjoy solving puzzles, and want to make a real difference in the lives of animals and their families, this could be the perfect fit.

**About Us**:
The Oakville & Milton Humane Society (OMHS) is a dedicated non-profit organization focused on enhancing the lives of animals and connecting caring communities in Oakville and Milton. We provide shelter, care, and a range of support services for approximately 300 animals, while promoting responsible pet ownership through education. With values rooted in compassion, progressiveness, and community engagement, our strategic plan aims to invest in our people and build a sustainable future.

**What Would You Do?**

The Lost & Found Coordinator plays a crucial role in reuniting lost animals with their owners and ensuring the welfare of animals that come into the shelter. Their primary duty is to deliver exceptional care and support to the animals arriving at OMHS and their concerned owners searching for their beloved pets. Collaborating closely with the Customer Care department, the Lost & Found Coordinator is dedicated to ensuring the highest level of customer service for the communities we serve. More details on the role have been listed below:

- **Matching Animals with Reports**: Matching found animals with potential lost reports to help identify and reunite pets with their owners.
- **Database Entry**: Entering information from lost animal reports into the shelter's database promptly and accurately for easy tracking and reference.
- **Photography**: Taking photographs of all domestic animals upon intake, which can be used for identification and documentation.
- **Fees Processing**: Calculating and processing fees related to animals leaving the shelter, such as return-to-owner fees.
- **Identification Tracing**: Utilizing various methods like nametags, tattoos, licenses, or microchips to trace the identification of animals and determine ownership.
- **Paperwork and Payments**: Managing paperwork and payments for after-hours return-to-owner animals and cremations, if applicable.
- **Public Assistance**: Providing advice and tips to members of the public on how to locate their lost pets, which may include educating them on local animal bylaws and resources.
- **Customer Service**: Managing incoming calls and addressing customer service inquiries related to lost and found animals.
- **Collaboration**: Working closely with other departments within the shelter to ensure excellent customer service and the smooth operation of the shelter.
- **Cross-Training**: Being cross-trained and capable of performing the duties of other roles within the shelter, such as Front Desk or Adoptions, to provide coverage as needed.
- **Flexibility**: Being adaptable and willing to undertake additional tasks as requested or assigned to support the overall functioning of the shelter.

TEAMWORK

These expectations are crucial for maintaining a positive and productive work environment in a humane society and for upholding the organization's values and reputation.
- **Professional Appearance**: Present oneself in a professional and respectful manner in all situations, maintaining a tidy and appropriate appearance.
- **Positive Contribution**: Contribute to the workplace in a positive, courteous, and constructive way, fostering a harmonious and productive environment.
- **Respectful Communication**: Communicate and show respect to co-workers, volunteers, and the public at all times, promoting a culture of respect and understanding. Address any issues or challenges by bringing them to the attention of the Customer Care Supervisor.
- **Attendance**: Attend all scheduled staff meetings, demonstrating commitment to teamwork and staying informed about departmental updates.
- **Professional Behavior**: Behave in a responsible, professional manner, ensuring that the reputation of the organization (OMHS) is a top priority.
- **Compassionate Atmosphere**: Promote an atmosphere of compassion, helpfulness, and a positive attitude towards co-workers, fostering a supportive and caring workplace culture.

QUALIFICATIONS/EXPERIENCE:

- High School diploma is required.
- A minimum of 3-5 years of customer service experience is an asset. Experience in handling customer inquiries and concerns will be valuable in this role.
- Experience working within a fast-paced and potentially stressful environment is beneficial, as the role may involve managing urgent and emotionally charged situations.
- Demonstrated ability and comfort in handling animals with varying temperaments is essential, as this role involves direct contact with animals in a shelter environment.
- Knowledge and experience in animal health and welfare are important. Understanding the basics of caring for animals and reco