Hello Nori Richmond

Hello Nori Richmond is looking for a dedicated and motivated Supervisor to help lead our dynamic service team. This is an exciting opportunity to be part of a thriving hand roll restaurant located inside Richmond Centre, where you'll play a key role in delivering an exceptional dining experience.
As a Supervisor at Hello Nori, you’ll not only take on leadership responsibilities but also continue to learn and grow alongside a passionate team. We’re committed to developing our people, offering hands-on experience, mentorship, and opportunities to advance
**POSITION**: Supervisor
**Reports To**: General Manager and Executive Management Team.
**Job Overview**:
Oversee the general day to day operations of the restaurant including environment cleanliness, staffing levels, guest management, inventory management and employee training/coaching.
**Key Responsibilities**:

- Team Management: Oversee the work of servers, hosts, and other staff, assigning tasks and ensuring efficient performance. Manage pre-shift arrangements and coordinate staff breaks smoothly during service.
- Customer Service: Monitor dining area to ensure customer satisfaction, address complaints, and create a positive dining experience for patrons.
- Inventory and Stock Management: Manage inventory, including ordering supplies, monitoring levels, and ensuring sufficient stock for dining area. Handle requisitions appropriately.
- Staff Training: Train new employees and conduct ongoing training for existing staff on procedures, customer service skills, and safety protocols.
- Enforcing Health and Safety Standards: Ensure compliance with health and safety regulations, promoting proper hygiene practices and safety protocols.
- Shift Scheduling: Handle employee scheduling using Push to ensure coverage during peak periods, accommodating vacations or sick leaves.
- Handling Cash and Payments: Manage cash registers, process payments, and ensure accurate accounting of sales.
- Problem Solving: Address various service challenges, including customer issues, staff conflicts, and equipment malfunctions.
- Maintaining Cleanliness: Ensure the restaurant is clean and well-maintained, including both dining and kitchen areas.
- Monitoring Compliance: Ensure adherence to restaurant policies, rules, and procedures.
- Reporting and Communication: Provide regular reports to management and communicate essential information to staff.

**Qualifications**:
We're looking for someone who is coachable, mature, and truly takes responsibility in every aspect of their role. Being responsible means showing strong initiative, following through on commitments, staying organized, and being someone your team and leaders can consistently rely on. You’ll be trusted to manage day-to-day operations, make sound decisions under pressure, and maintain a high standard of service at all times.
While we value someone who is open to learning and growing, we also need a leader who can coach and support others; someone who leads not just with words, but by example
**Essential**:

- 1-2 years of experience in a restaurant of similar caliber.
- At least 1 year of management experience.
- Strong oral communication skills
- Strength in training, developing, coaching and disciplining of the team.
- Ability to compute basic mathematical calculations
- Serving it Right certification

**Desirable**:

- Certification of previous training in liquor, wine and Japanese cuisine.
- Strength in sales philosophy.
- Drivers license.