Client Service Worker

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

**JOIN OUR TEAM**

We are looking for a motivated **Client Service Worker** to join our Vancouver Northeast WorkBC team

**POSITION FUNCTION**:
The WorkBC** Client Service Worker** provides support all staff and clients through effective, timely delivery of client services, administrative, and clerical assistance. This position reports to the Coordinator of Operations.

**D**UTIES**:

- Be familiar with MOSAIC’S vision, mission, values, strategic plan, and integrated client service delivery approach, program and/or project proposals and contracts, and your role in achieving the goals and contractual outcomes of the department.
- Contact Clients to inquire if job sustainment services are required to help them maintain employment. This includes conducting milestone follow-up and documentation.
- Perform administrative tasks: answer inquiries about the programs/projects; file documents; produce documents and spreadsheets; order office/program supplies and maintain inventory; code invoices, enter/record financial data and other data.
- Provide reception and Resource Centre relief including Client registration. Be able to converse in French, when required.
- Co-ordinate the flow of information internally and externally.
- Provide administrative support for meetings and events: distribute information/agendas; schedule and set-up rooms; arrange food and clean-up; record and distribute minutes.
- Prepare and/or assist with correspondence, invoices, presentations, publications, marketing, reports, and surveys.
- Research and compile information and data.
- Maintain bulletin boards, calendars, and staff schedules.
- Participate in meetings, in-service trainings, and other training.
- Other duties, as assigned by the Coordinator, Manager, or Senior Manager.

**QUALIFICATIONS**:

- Office management principles, methods, and procedures; sorting/filing techniques, records retention policies and schedules; proper spelling, grammar, punctuation, and sentence structure. Confident use of MS Office suite & publishing software. Keyboarding speed of 30-45 wpm an asset.
- Completion of secondary school and completion of a one
- or two-year college or other program for administrative assistants, and/or comparable experience. Work with an immigrant population and/or diverse cultural backgrounds an asset, and/or comparable education.
- English communication skills, **French is mandatory**, other languages an asset.
- Tactful, discrete, diplomatic, patient, flexible customer service skills with cultural sensitivity.
- Organized and able to meet deadlines, able to work independently and with a tea, able to work under pressure with strong troubleshooting skills.

**HOURS**:Full-time (35 hours per week).

**BENEFITS**:

- A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week_.

**DEADLINE**:Ongoing until filled.

We thank all applicants for their interest. However, only applicants considered for an interview will be contacted.

**IMPORTANT NOTES**:

- Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
- We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected t