Front of House Supervisor

Burro is Burlington's favourite lunch spot, regular late-night haunt and the go-to destination for a good drink and a great bite.

Our menu offers an approachable and fresh twist on your favourite flavours from way down south. Our tacos range from classic Mexican to the weird-and-wild-you’ve-gotta-try-this, and are always made with love. Better yet, all of our food is 100% gluten-free, and we serve up a variety of fare that will delight your vegetarian and vegan side.
- **What’s An “Other Bird”?**_

The Other Bird is a hospitality family that includes _The Mule, Rapscallion & Co. _(Hamilton, ON), _Burro _(Burlington, ON), _The Mule - London_ & _Hunter & Co. _(London, ON), _The Mule - Cambridge_ (Cambridge, ON), and _The Mule - Port Dover_ (Port Dover, ON).

We are a young, growing and fun-loving company that believes in providing amazing culinary and service experiences.
- **What's The Role?**_

The FOH Supervisor works under the direction of Burro Management Team to ensure the daily success of Burro’s service & support teams. The FOH Supervisor is responsible for ensuring Burro's FOH restaurant is always welcoming, competently staffed, and is providing exceptional service to the hungry & thirsty masses of Burlington.
- **Key Responsibilities**_
- Ensure guests are given prompt, attentive and unobtrusive service at all times.
- Ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful and friendly manner.
- Monitor day-to-day FOH staffing levels, and effectively adjust labour accordingly.
- Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
- Liaise with the General Manager, as well as BOH Management, to ensure effective cooperation and communication at all times.
- Take a proactive role in encouraging teamwork, cooperation, productivity and a positive attitude within the working environment.
- Be able to access and understand all functions of Silverware, 7Shifts, MarketMan & Google G Suite.
- At the end of all shifts, assist in completing all necessary daily reports and approving all cash outs.
- Work as part of the FOH team in any position, including bartender, server or host, as needed.
- Attend meetings, including The Other Bird Managers Meetings, and Burro Staff Meetings.
- Be familiar with the management staff of all Other Bird outlets; collaborate on staffing, events and overall communication.
- Other tasks as assigned by the General Manager or FOH Manager.

**Education & Experience Requirements**:

- 3+ years Front-of-House restaurant experience with consistent experience in both bartending and serving is required.
- Availability to work late nights, weekends, and holidays is required.
- Smart Serve certification is required.
- Front-of-House restaurant management experience is an asset.

**Skills & Abilities**:

- Having strong organizational skills and attention to detail is paramount.
- Excellent communication skills, both verbal and written.
- Must be able to delegate tasks effectively, and work in a fast paced environment with multiple interruptions.
- Must be able to work and lead effectively in a team environment.
- Most demonstrate honesty and integrity.
- Excellent interpersonal skills.
- Ability to manage conflict calmly and effectively.

**Does this sound like you? Please submit your Cover Letter & Resume Only those we are interested in will be contacted.**

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 0-29 per week

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Flexible schedule
- Paid time off

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Application question(s):

- Are you able at times to work late night, weekends, and during stat holidays?

**Experience**:

- Serving: 3 years (required)
- Bartending: 3 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person