Event Operations Team Lead

**Event Operations Team Lead**

**Reports To**: Manager, Ancillary Operations

**Mission**: _To create an environment that inspires a passion for student success. _

**Desired Results of the Position**:

- An organized and timely labour service which responds to the changing wants and needs of our guests and clients.
- A welcoming, safe, clean, and inclusive experience for students, guests, and clients of the Algonquin Commons Theatre (ACT) and all its related venues.
- A harmonious Theatre and Venues Operations department, where the team members feel energized, motivated, and supported to contribute to the student, guest, and client experience.

**Nature and Scope**

Reporting to the Manager, Ancillary Operations (MAO); this position is responsible for the delivery of professional and reliable event and labour services in a variety of Students’
Association event spaces. The Events Operations Team Lead (EOTL) will provide effective and safe work within all SA spaces and will act as a key representative for the Students’
Association. The EOTL will perform, and will delegate, labour related work based on venue, client and event needs, which include but are not limited to, the successful setup and reset of events (furniture and equipment moves), basic tech services, janitorial services, and general labour duties. The Theatre Events Operations Team will be expected to build relationships with members from diverse groups of people to provide the highest level of event production and client and guest satisfaction.

**Job Duties**
- Adhere to all event and support task schedules and deadlines as set by the MAO
- Perform labour related work in preparation of event spaces that will include removing the furniture in the space, floor level seat removal/barricade install, janitorial services, basic tech support, posting signage, decor layout and the reset of all spaces following events
- Direct training, mentoring, and supervision and delegation of tasks to other Ancillary

Staff, which includes the responsibilities of executing the venue needs (support, maintenance, stage door attendant, or event operation shifts) and updating the ACT booking system/calendar with actual hours worked following those shifts
- Create event layouts as requested by the MAO using CAD software and ensure all layouts are carried out and executed accurately

- Ensure that the ACT booking system/calendar is updated with all required information following events (ie. notes on any client changes to the event layout, resources etc.)
- Support the repairs and maintenance of all Ancillary equipment, resources, and labour related work for the general upkeep of all SA event spaces (including indoor and outdoor areas)
- Maintain the inventory management of Ancillary A/V equipment, furniture, supplies, and fixtures
- Support in the creation and implementation of training and safety procedures for the

Event Operations Team Members
- Ensure systemized briefings are in place Event Operations Staff on shift duties, requirements, and expectations per shift (including secondary duties)
- Coordinate applicable staff timesheets and submit bi-weekly at the end of each pay period to the MAO
- Attend and support the MAO in meetings when requested
- Coordinate and ensure production timelines and production schedules are executed to maximize efficiency and minimize staff costs
- Perform Stage Door Attendant shifts as needed; responsibilities include but are not limited to ensuring that the backstage areas are monitored during client rentals, and that only those permitted to be in the backstage area can access it, sign out radios for staff during their shift, setting up dressing rooms, and organizing the loading dock vehicles upon their arrival.
- Outsource and sub-rent furniture and linen when necessary
- Accept deliveries on behalf of the MAO, update inventory when necessary, and ensure delivered items get to their appropriate locations
- Handle simple A/V set up and operation and work with ACT technical staff on more complicated set ups
- Always maintain clean event spaces
- Ensure all employees and guests adhere to all health and safety policies and procedures, and capacity regulations in the use of the venue(s) - including evacuation of event spaces in the case of an emergency
- Always be visible, polite, professional, helpful, positive, and proactive
- Assist other SA staff and departments where needed and appropriate
- Other duties as assigned

**Core Competencies**
- Communication
- Critical Thinking
- Problem Solving
- Time Management
- Teamwork
- Service Orientation
- Accountability
- Adaptability

**Desired Skills and Qualifications**
- **Minimum of two (2) years of experience in the live-event industry**:

- Minimum of one (1) year of experience as a supervisor

- Must be able to lift 50lbs, move up to 100lbs, and work in a physical labour environment
- Knowledge and experience with simple A/V set up and operation
- Knowledge of venue safety standard