IT Administrator

1 week ago

Vancouver, Canada Pinnacle Renewable Energy Inc. Full time

Drax is looking for an **IT Administrator - D365 Finance & Operations**, **for our North American Operations in US and Canada.

The IT Administrator - Microsoft Dynamics 365 - Finance and Operations would partner in the implementation and provide administration, maintenance, field support, customization, and configuration of the platform for Drax.

The role would partner with the internal teams to be the primary support and assess system requests, assist with system training as needed and recommend solutions to enhance operational efficiency.

This role would have a hybrid work arrangement and visit our office locations as required and reports to the Senior IT Manager - Core Applications.

**About the Role**
- Serve as the primary support for Microsoft Dynamics 365 environment to include system maintenance, patch updates, error logs, and release management
- Provide field support by answering questions or handling helpdesk tickets/escalations
- Manage and maintain users, user permissions and security roles
- Ensure that data in D365 is accurate and protected against unauthorized access
- Partner with team members across the organization to train new users and support existing users with system usage such as data entry, reporting, and basic system functionality
- Monitor system operations and conduct performance analysis to assesses options for optimizing and configuring the system
- Address and resolve issues that team members inquire about
- Manage system requests, assess viability and collaborate with IT resources to determine solutions
- Administer configuration changes and execute tests to assure changes will not have an impact on the production system
- Assist with modifying and maintaining system customizations to dashboards; views; business processes, workflows, reports, fields and forms; among other possible customizations

***About You**
- 3+ years’ experience as a system administrator for Microsoft Dynamics 365 Finance & Operations is mandatory
- Bachelor’s degree in Information Technology, Computer Science or equivalent work experience and/or education
- Familiarity with security roles and administration functions in Microsoft Dynamics 365 Finance & Operations
- Experience supporting users, running feedback sessions with customers and execute testing
- Experience with customization and configuration of Microsoft Dynamics 365 Finance & Operations
- Basic proficiency with CSS, HTML, SQL and query writing

**What’s it like to work at Drax?**

If you like a fast-paced, changing environment, come be part of a great team

At Drax, we’re at our best when we help each other achieve the things that are important to each of us. We are open to discussing hybrid working so you can be where you need to be.

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