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Bilingual (French) IT Helpdesk Agent
2 weeks ago
At Kingspan, since the mid 60s, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry at a global scale.
Join us and become an important part of a growing organization with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to sustainability.
**We are looking for a Bilingual (French) IT Helpdesk Agent**
***
The Helpdesk Agent will provide telephone and remote support to end users on a variety of technical issues. The individual will respond to and address all support desk enquiries and provide technical support, track, and monitor issues in accordance with the Kingspan NA current internal end user Service Level Agreement to ensure a timely resolution.
The Helpdesk agent will troubleshoot computer problems, perform hardware and software diagnostics, and will implement or coordinate needed repairs over the phone or through remote communications. They will also document user's support issues through our internal tracking system which includes opening, updating, escalating, resolving, and closing support tickets.
The agent will occasionally be required to handle other projects and tasks as required by management.
**Key areas of Responsibility**:
**1. Desktop Support**
- Receive incoming support calls from Kingspan Americas staff and provide first level technical support.
- Provide support to all on and offsite personnel to ensure that their IT systems are working effectively.
- Establish and maintain user accounts, profiles, file sharing, basic access privileges and desktop level security.
**2. Documentation and Administration**
- They will assist in the documentation of all desktop support processes and procedures to ensure there is a guide to all processes and update these as and when necessary.
- They will also perform general IT administration as and when required.
- Provide help with all ad hoc projects and administrative tasks when necessary.
**Education/Experience**:
- **Must be fully bilingual (French)**
- 1-3 years’ experience in Helpdesk Support
- Be experienced in supporting desktop operating systems such as Windows 7/8/10.
- Proficient in mobile technology e.g., IOS and Android devices.
- Experience providing phone and remote support for users.
- Excellent communication and customer relations & interpersonal skills.
- Ability to work independently and in a team environment.
- Ability to maintain a high level of confidentiality
**Physical demands**:
- Exert up to 20 lbs. of force occasionally, and/or up-to 10 lbs. of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
**Interested in this role?**
**Interested in this role?**
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
