Employment Counsellor

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The incumbent will provide a range of employment services to support job seekers in pursuing training and/or finding & keeping
employment.

**ROLES AND RESPONSIBILITIES**
- Manage a large caseload and support participants as they progress through individualized employment/training plans.
- Identify barriers to employment and assist participants in resolving those barriers including but not limited to accessing training

and certifications, gaining experience through job trials/placements, accessing financial supports, reviewing specialized

assessments, implementing accommodation plans and/or performing life-stabilization interventions.
- Conduct comprehensive client intakes and determine need (if applicable) for referrals to appropriate internal or external services.
- Share relevant labour market information and assist participants in developing realistic career goals in a one-on-one setting.
- Review job posting information with participants and conduct reviews of skills and experience required to fulfill vacancies.
- Assist clients in accessing government funded programs and provide input to funders as needed.
- Maintain accurate notes and case documentation in both virtual and physical files.
- Conduct follow-ups with clients at regular intervals to assess employment plan progression, record outcomes both manually and

in internal/external databases and prepare reports as necessary.
- If applicable, provide coverage of the Resource & Information Centre and participate in the delivery employment related

resources, workshops, and presentations.
- Liaise with community agencies, government officials, members of the public and other staff to provide information or guidance

on employment related services and/or relevant social service programs.
- Perform and/or assist in job development duties including the coordination and monitoring of job placements with employers.
- Coach participants as they prepare for job interviews and/or attend career fairs or other employment related events.
- Provide employment retention service and provide relevant intervention supports to participants as required by various programs.
- Market and promote agency through participation in job fairs, community board involvement and professional and/or business

associations.
- Other duties as assigned.

**QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS**
- Completion of a post-secondary education in social services, developmental services, or related.
- Minimum of 2 years related experience handling a caseload and supporting, mentoring, or counselling individuals.
- Advanced computer skills with proficiency in MS Office Suite.
- Excellent interpersonal and communication skills, both oral and written.
- Strong attention to detail and follow up to ensure seamless continuum of employment services.
- Strong analytical skills demonstrating a proactive approach to problem solving.
- Able to work independently with mínimal supervision.
- Understanding of federal, provincial and municipal programs and services, eligibility and guidelines.
- Familiar with community social services networks and knowledge of Ontario welfare system and supports; sound understanding

of employment-related legislation and issues.
- Ability to multitask and work well in stressful, sometimes crisis, situations.
- Must be able to travel frequently to various locations for work.
- Access to reliable transportation for travel outside the office.

**ADDITIONAL NOTES**
- Travel outside the office may be necessary.
- May require non-standard working hours (evenings & weekends).
- Must have the ability to work from home as needed.

**This is a full-time position and requires working from our Whitby in person at least 3 days per week