ERP Specialist

3 days ago

Cambridge, Canada Shred-Tech Corporation Full time

***:
The ERP Specialist supports users of our Epicor ERP software by diagnosing, troubleshooting and documenting software and data issues. Supporting software users includes creating knowledge documentation, database queries, and reports.

**RESPONSIBILITIES**:

- Respond to user help requests to provide troubleshooting, guidance, and training.
- Communicate with users and peers with a compassionate customer-service mindset.
- Stay current with software updates through online training videos and webinars so that you can provide timely and accurate solutions to users.
- Create/modify end user procedures and IT knowledge documents.
- Create/modify database queries, report templates, and low-code UI customizations.
- Evaluate and escalate user issues to the IT Business Relationship Manager as needed.
- Enter support tickets with Epicor for issues requiring direct support from our software provider.

**OTHER KNOWLEDGE, SKILLS AND ABILITIES REQUIRED**:
**EDUCATION**:

- Degree/Diploma in: Data Science, Computer Science, Software Engineering, Software Engineering Technology, Computer Systems Technology
- 2+ years of experience using Epicor software.

**EXPERIENCE**:

- Effective communication, both verbal and writing.
- Strong problem solving and troubleshooting skills.
- Experience writing procedural documents (how to’s and flowcharts).
- Experience in customer/end-user support an asset.
- Experience with ERP software (Epicor, SAP, Oracle) an asset.

**SPECIFIC SKILL ABILITY AND KNOWLEDGE**:

- Able to work independently while balancing competing priorities.
- Customer-service mindset (patience, empathy, listening skills).
- Enthusiastic about continuous learning (staying up to date with the software).
- Knowledge of SSRS, JSON, C#, SQL.
- Knowledge of financial, manufacturing, sales, or logistics business processes.

**WHAT MAKES SHRED-TECH A GREAT PLACE TO WORK?**

We’re ambitious and we expect our team to give their best effort to achieve the goals we set together. In return, we invest in people who are committed to growing with us. We offer:

- Excellent company paid benefits after probation, including extended healthcare, dental, vision and employee assistance program
- Group RRSP with company matching after 1 year
- Safety boot reimbursement up to $150
- Prescription safety glass program
- Opportunity for growth through internal recruitment
- Social events throughout the year, including BBQ’s, holiday party for adults and more

**About Shred-Tech**:
Shred-Tech is a leading manufacturer of shredding systems serving customers throughout the world. Shred-Tech is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Shred-Tech is committed to a diverse and inclusive workforce. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.

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