Programs Manager

**Position Title**: Programs Manager

**Organization Structure**:Reports to the Executive Director

**Job Status**:Full-time

**Number of Positions**:1

**Location**:Etobicoke

**Wages**:$40.00/hour for 40 hours per week

**This is NOT a bargaining unit position.**

**About Polycultural**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

**Scope**

Polycultural Immigrant and Community Services is a not-for-profit organization with a mission to help individuals and communities to gain equal opportunities to become productive members of Canadian society. Our organization has a strong history of helping newcomers, youth, women and seniors. We are looking for an experienced **Programs Manager** to organize and coordinate programs and services at our Etobicoke location.

**Responsibilities including but not limited to**:

- Extensive experience in establishing new branches and creating partnerships
- Strong understanding of issues facing immigrants/newcomers in Etobicoke and its surrounding environments
- Knowledge of the immigration system and community services, programs, resources and outreach practices.
- Ability to work with community groups such as places of worship, schools, libraries etc. in meeting the needs of newcomer clients and their families
- Demonstrated ability to assess, manage, implement, and design crisis plans
- Maintain up-to-date knowledge of community resources and make appropriate referrals
- Have the ability to work both independently and collaboratively as a member of a multi-disciplinary team
- Explore and provide new resources in response to emerging client needs
- Have strong organizational, time management, coaching, networking, and administration skills
- Be knowledgeable of social, environmental, employment, and cultural issues affecting diverse ethnic groups
- Promote program and develop partnerships within the community
- Have knowledge of and make use of community, government, employment and training resources and labour market information
- Demonstrated cultural competence, to support clients from diverse backgrounds

**People Management**
- Responsible for the hiring, training and supervision of all staff and volunteers working within the programs
- Provide orientation and training on policies and procedures to new staff members for programs and services offered by Polycultural
- Leads and creates opportunities that builds a holistic staff team
- Responsible for monitoring and authorizing staff payrolls and vacations in cooperation with HR Director
- Ensures that staff and volunteers follow proper professional and ethical conduct when dealing with clients

**Financial Management**
- Manage site budget effectively and cooperate with Director of Finance and Administration
- Prepare, review and authorize all Purchase Orders to the assigned programs and site
- Responsible for managing all administrative work on the site as per organization’s guidelines and policies

**Risk Management**
- Implements and monitors outcomes and success rates to ensure compliance with funding agreements and cooperate with Director of Programs Development & Strategic Partnerships.
- Actively monitors all areas to mitigate any risk associated within the scope of responsibilities and take necessary corrective action
- Being flexible for site rotation as per organization request
- Other operational duties as assigned

**Business Development**
- Research new funding opportunities for programs and initiatives for the assigned site and develops proposals in consultation with Executive Director and in collaboration with Director of Programs Development & Strategic Partnerships
- Works with educational institutions to recruit students/interns for placement, in order to strengthen the work of the organization

**Facility Management**
- Liaises with landlord(s), suppliers and other contractors to ensure the effective management of the program site

**Competencies**

**Team Leadership**

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish stated objectives.

**Change Leadership**

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to