Pos Support Specialist

Are you looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established Sales professionals and leaders and get the chance to excel and grow

**Summary of This Role**

Responsible for the analyzing of system performance to ensure optimal processing efficiency. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Develops and administers multiple software packages involved in the analyzing of system and batch performance. Performs problem determination, analysis and executes corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all conversion/deconversion activities. Communicates with both internal/external clients.

**What Part Will You Play?**
- Provide 24/7-365 on-call support on a rotational basis
- Manage Private Label Authorization and Terminal Management Servers
- Advise multiple GP business units on any outages and scheduled maintenance activities within the processing environment
- Management of Team mailbox, CSP queue and escalated items via other channels (sales, vendors, merchants).
- Document and escalate as appropriate, all incidents and assist in providing a timely resolution
- Analyze transaction failures through multi-platform systems (Base 24, GSAP, POS Devices, Portico, Card Brands, etc.)
- Execute and monitor daily file-transfer merchant reporting (MDDS and GCF) jobs
- Host Security Key Management (manage key custodianship and business process as well as pinpad uploads to host).
- Develop and manage relationships with vendors (DXC, TNS, VeriFone & Ingenico), third-party processors, call centers, sales, and other business areas.
- Liaise with Certifications, Product, and Development departments.
- Work closely with the Global Payments Network Operations Centre
- Perform crucial system testing during environment updates (yearly disaster recovery exercises, vendor maintenances etc.)
- Analyze situations that may create future problems or crisis for operations and make appropriate recommendations (for example as part of a problem management/post incident review discussion) and prepare and deliver timely reports of activities conducted as appropriate.
- Perform other duties as assigned by management.

**What Are We Looking For in This Role?**

**Minimum Qualifications**
- Bachelor's Degree
- Minimum 2-3 years experience of POS related activities.
- Post-Secondary education (college or university graduate).
- Strong communication skills (written and verbal).
- Demonstrated ability to detect, diagnose and troubleshoot incidents
- Vast experience with the various Global Payments terminal offerings, integrated solutions, and the associated communication protocols.
- Experience with Windows Servers such as troubleshooting network connectivity, services, and Active Directory
- What Are Our Desired Skills and Capabilities??
- Ability to work under pressure in a fast-paced, dynamic environment.
- Ability to manage multiple activities of varying complexity under time constraints.
- Must be a self-motivated team player able to work comfortably with highly diverse, cross-departmental teams

**Job Types**: Full-time, Permanent

**Salary**: $53,000.00-$65,000.00 per year

**Benefits**:

- Automobile allowance
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- POS related activities: 2 years (preferred)